• Manager - Product Support Jobs in Bangalore,India

  • People Gamut

Job Description:



- Essentially, we are looking for a Product Support Manager, someone preferably from a systems engineering background

- This role would require a breadth of technology experience - from knowing about infrastructure (VMware and all major public clouds) to databases and applications troubleshooting (functional and performance)

- The ideal candidate would have both good communication and technical skills

- Must have worked on Linux platforms, good in troubleshooting and resolving distributed system-related problems

- Must have some scripting experience for automation purposes

- Must have interacted with customers and handled customer escalations

- We are seeking a well-rounded and hands-on Systems Reliability Engineering (SRE) leader who has a passion for working on complex systems and lead a world-class SRE team

- The right candidate for this position will have good communication as well as technical skills, and will work hard to maximize customer satisfaction

- The ability to work with cross-functional teams in a rapidly growing environment is important



Responsibilities


- Define and drive implementation of support processes, tools and best practices

- Be a subject master expert, develop training materials and mentor team

- Troubleshoot, debug, and diagnose customer issues and drive them to closure

- Monitor health of customer implementations, and define as well as track customer service metrics

- Write tools and scripts to solve customer issues or improve support infrastructure

- Drive product improvements with the development engineering team based on feedback from customers and learning from field

- Be a customer champion! Work with Sales and Customer Success teams to drive product adoption and customer success

Required Skills / Qualifications



- At least 8-12 years of the relevant overall experience

- Background with distributed systems, databases and performance analysis

- Hands-on experience in Linux system administration

- Experience in building and leading technical teams

- Excellent scripting skills for debug and automation (Python knowledge is a plus)

- Experience in coding and debugging in one or more of the following Java, C, JavaScript

- Server hardware troubleshooting is a plus

- Strong communication skills

- BS in Engineering or Computer Science (or equivalent technical degree)

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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