• Manager, Product Content Jobs in Hyderabad,India - 24869279

  • ServiceNow
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  • 3 - 7 Years
  • Posted : above 1 month

Job Description:


Job Title Technical Writing Manager

Location(s) Hyderabad, India

This position reports to Director, Product Content

ServiceNow is changing the way people work With a service- orientation toward the activities, tasks and processes that make up day- to- day work life, we help the modern enterprise operate faster and be more scalable than ever before

We re disruptive We work hard but try not to take ourselves too seriously We are highly adaptable and constantly evolving We are passionate about our product, and we live for our customers We have high expectations and a career at ServiceNow means challenging yourself to always be better

ServiceNow is looking for a manager for the Information Development team to work in our San Diego, CA office The Info Dev team is made up of experienced and effective technical writers We are looking for someone who can jump in and help us keep our well- oiled machine running The best person for the job is someone who is experienced writing in an Agile development environment, and who has a strong history of advocating for writers while maintaining a positive and supportive relationship with cross- functional team members

What you get to do in this role

Work closely with Information Development leadership team to plan how to distribute resources effectively across scrum teams and be able to adjust when unexpected projects arise

Collaborate with other content- producing teams to share knowledge and avoid duplicating efforts

Check in regularly with development team managers to get feedback and, if necessary, help course correct to get deliverables back on track

Meet one- on- one with each direct report on a weekly or bi- weekly basis

Conduct quarterly performance- related conversations with team members, provide feedback about areas of improvement, and recognize outstanding efforts

Recruit excellent team members who are not only solid information developers, but who work well with the rest of the team

When required, support the team in the development of product documentation for current and future releases of our product

Review content on a regular basis, provide feedback on progress, adherence to standards, and overall completeness In order to be successful in this role, we need someone who has

BS/ BA in Technical Communication, English, Computer Science, related field, or equivalent experience, with 5 years of experience writing software documentation for a technical audience

3 years of team management experience

Strong background in HTML, XML, and DITA

High level of creativity, flexibility, and dependability, and the ability to react quickly in a fast- paced environment

Knowledge of structured task- based writing is a plus

Experience with scripting, APIs, and integrations is strongly preferred

Knowledge of documenting complex administration systems processes in a SAAS environment

Proven experience relating to different levels of the organization and working effectively with peers We provide competitive compensation, generous benefits and a professional atmosphere This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business

ServiceNow is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for for assistance,

Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 04th May 2020

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