• Manager Procurement Jobs in Hyderabad,India - 23710330

  • Headstrong
  • Save Job
  • 3 - 5 Years
  • Posted : above 1 month

Job Description:

This role requires someone with deep understanding and understanding of handling email inquiries from internal customers, as well as external vendors Delivering professional, effective, high quality service and assistance before, during, and after the customers requirements are met You will be responsible to research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering
Follow up on customer interactions in a timely manner Communicate with stakeholders to address issues and concerns Finally, take action on feedback provided
Responsibilities
Handling stakeholder conversations and governance meetings with senior leadership
Ensure that the learning paths are in place for all team members
Monitor and improve the KPI s and SLA s that have been assigned
Should have advanced understanding of the procure to pay process
Should have excellent communication and interpersonal skills
Process purchase requisition and supplier-set up
Handling email inquiries from internal customers, as well as external vendors Delivering professional, useful, high quality service and assistance before, during, and after the customers requirements are met
Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
Acts as liaison pertaining to Procurement Operations team etc
Develops communication between customers to have a smooth transaction
Ability to perform and resolve query of a customer to build a better relationship
Monitor generic email box for incoming queries and acknowledge them as per SLA
Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes
Follow up with requesters/co-functional teams to provide quicker resolutions and Suppliers/Vendors wherever required
Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
Transfer/Raise inquiries to appropriate teams for resolution
Identify opportunities to improve/streamline process
Qualifications we seek in you!
Minimum qualifications
Graduation in Commerce (BCom)
Relevant experience in Team handling
Significant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable
Excellent Communication Skills - Written and Spoken and Customer Management Skills
End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (eg AP, L2 Team etc)
Preferred qualifications
Substantial experience in procurement
Bachelor s in Engineering or similar
Proficiency in MS Excel, Power point
Expert understanding of Supplier Set-up Concepts
Familiarity with ERP tools will be an added advantage,

Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 28th Mar 2020

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