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  • 3 - 12 Years
  • Posted : above 1 month

Job Description:

Hiring for Operation Manager with leading E-commerce Company

Male Candidate Only

Age below - 32 yrs

Mandate Skills-

- People Management

- Process Development

- Should have exp in Warehouse

- End to End Operation- First Mile, Mid Mile and Last Mile

- Tamil language mandate

Location - Chennai

-

Customer Experience

- Ensure adherence to the Service Level Agreements as informed to the customer

- Work towards continuous improvement for serving all customers within the stated service delivery times across the city

- Liaison with customer relationship team to ensure seamless customer experience

Manpower Management

- Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment

- Manage the on boarding and training activities for TLs and

- Delivery Executives and ensure that they follow the required guidelines while performing different tasks

- Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any

- Monitor the performance metrics of different reporting teams and take necessary actions to improve the same

Process and compliance

- Help build and implement SOPs Manage workflow and day to day operations

- Ensure compliance in hub operations and logistics in all areas

- Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply demand

- Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city

- Explore opportunities for reducing the overall Cost per Delivery

- Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc

Apply or call on 9820716704

Dakshata | HR Recruiter
Upraisal- People Productivity Performance

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 30th May 2020

Key Skills:

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