• Manager - Operations - eCommerce Jobs in Chennai,India - 25082980

  • Upraisal

Job Description:

Hiring Operation Manager for leading E-commerce company

Male candidates only

Age Below 32 yrs

The Operations function of the organization is responsible for order fulfilment, logistics and customer experience The Operations Manager has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company

The role would require the candidate to perform the following tasks

Customer Experience

- Ensure adherence to the Service Level Agreements as informed tothe customer

- Work towards continuous improvement for serving all customerswithin the stated service delivery times across the city

- Liaison with customer relationship team to ensure seamlesscustomer experience

Manpower Management

- Lead a very large fleet of delivery executives across areasthrough a 4 tier team of Managers and Team Leads (TLs) and warrant anefficient and healthy work environment

- Manage the on boarding and training activities for TLs andDelivery Executives and ensure that they follow the required guidelines while performing different tasks

- Ensure prompt responses to queries /concerns raised by the TLsand Delivery Executives thereby clearing doubts/ apprehensions if any

- Monitor the performance metrics of different reporting teams andtake necessary actions to improve the same

Vendor Management

Process and compliance

- Help build and implement SOPs Manage workflow and day to dayoperations

- Ensure compliance in hub operations and logistics in all areas

- Execute plans for ensuring availability of adequate fleet and/orbuilding the fleet and infrastructure to meet the Supply demand

- Strategize and Execute central initiatives as well as contributewith ideas for effectively scaling up the operations in your city

- Explore opportunities for reducing the overall Cost per Delivery

- Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc

Trupti Awade
Human Resource Recruiter
Upraisal! People Productivity Performance
Contact No9619837067

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 12th May 2020

Key Skills:

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