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  • 3 - 8 Years
  • Posted : above 1 month

Job Description:

We have a Great opportunity for you!

Designation Operations Manager

Your Responsibilities

- Manage an early morning supply chain with a multi-hierarchy team of 400+ members which can successfully execute 10,000+ shipments every morning

- Directly lead a team of area managers to optimize the efficiency of operations and achieve the performance target for these areas

- Lead a very large fleet of delivery executives across areas and will need to warrant an efficient and healthy work environment

- Assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations in these areas

- Improve the systems, processes, and policies in the operations team to better support management reporting, information flow, and relevant business metrics

- Source, hire and train a team of managers You will provide individual coaching feedback sessions and have weekly one-on-ones with your team to maintain a motivated work environment

- Schedule frequent hub visits to ensure compliance in hub operations in all areas; Serve as a leader and point of contact as well as to address issues that are supervisor related or complex in nature

- Ensure a flawless delivery service for the customers in your areas with special focus on customer experience targets

- Liaison with customer relationship team to ensure the seamless customer experience


- Candidate should have exemplary leadership skills and should be comfortable managing a large team (experience in managing blue-collared employees is a big plus)

- Excellent analytical and numerical skills with the ability to use data effectively for devising operations strategy

- Should have prior experience in process design and operations implementation with hiring and training exposure

- Attention to detail and ability to critically think through situations, identify bottlenecks and resolve problems to deliver results

- Ability to maintain composure in difficult situations and be good at conflict management

- Must have the ability to multi-task and manage multiple hubs

- Ability to create reports in MS Office

- Passion to deliver a positive customer experience with good communication skills

- Able to come up with new ideas to improve customer performance standards

- Willingness to travel within the city

Additional details

Salary 25-30% hike on current CTC

Location -Delhi, Mumbai

Working days 6 days(1 rotational off)

Timings 400am to 200pm

Notepreferred IIT, NIT, IIM

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 07th Jan 2020

Key Skills:

Company Profile:

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