• Manager of IT Operations Jobs in United States Of America - 23845773

  • CGI Information Systems and Management Consultants Pvt Ltd
  • United States Of America, Usa

Job Description:

Manager of IT Operations Category ERP/CRM/Tools

City Fairfax, Virginia, United States

Position ID J0919-0390

Employment Type Full Time

Position Description The Manager of IT Operations will oversee and directs the day-to-day activities of (IT) operations for a large scale client case management solution ensuring that systems, services, and infrastructure work reliably and securely He/She will lead teams that develop and implement networks and servers, respond to user help desk requests, and monitor system stability and performance Provides guidance and leadership to the IT operations teams and technicians, but also directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to proactively prevent delays and outages and quickly resolve ongoing issues

Your future duties and responsibilities Day to day management of teams comprised of technical support personnel of varying skill sets and abilities
Service Desk Management with dispersed personnel design and manage interfaces with the enterprise service desk to include hand-offs and inter-task communications
Systems Administration support maintenance, upgrades and troubleshooting for existing systems infrastructure
Performance Reporting provide analysis and reporting against established performance standards to identify trends, potential issues and remedial actions required to bring about compliance
Deployment Management Manage technical refresh of desktop computing systems Create and distribute project plans and procedures for technical staff Manage schedule, resources and costs Report on deployment progress to senior management Interface with IT engineering and business systems teams to ensure smooth transition from IT infrastructure/system deployment to operations
Day to day monitoring of platform components for resolution of user and technical issues
Leverage industry best practice solutions for automation of for business process functionality
Understand and comply with corporate IT policies and develop procedures to ensure timely execution

Required qualifications to be successful in this role Bachelors degree in related field
Minimum of six (6) years of experience management of large scale, complex systems
Experience with ITIL and ITSM
Project Management Professional (PMP) certification highly desired
ITIL v3 Foundations Certification or higher highly desired
Experience with large CRM tools preferred
JavaScript experience preferred
Experience with Microsoft Azure or Cloud Service platforms
Knowledge of the Agile mindset and practices
Experience using project management and task management software solutions, including Microsoft Project, Jira, and Team Foundation Server (TFS)
Knowledge of SharePoint, OpenText, Drupal or Microsoft Dynamics
Possession of excellent oral and written communication skills
Strong team management and leadership experience
Ability to work independently
Ability to obtain Public Trust clearance
Due to the nature of this government contract, US Citizenship OR Permanent Resident (Green Card) is required

What you can expect from us Build your career with us It is an extraordinary time to be in business As digital transformation continues to accelerate, CGI is at the center of this changesupporting our clients digital journeys and offering our professionals exciting career opportunities

At CGI, our success comes from the talent and commitment of our professionals As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership All of our professionals benefit from the value we collectively create

Be part of building one of the largest independent technology and business services firms in the world

Learn more about CGI at

No unsolicited agency referrals please

CGI is an equal opportunity employer

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics

CGI provides reasonable accommodations to qualified individuals with disabilities If you need an accommodation to apply for a job in the US, please email the CGI US Employment Compliance mailbox at You will need to reference the requisition number of the position in which you are interested Your message will be routed to the appropriate recruiter who will assist you Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job Emails for any other reason or those that do not include a requisition number will not be returned

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All CGI offers of employment in the US are contingent upon the ability to successfully complete a background investigation Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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