Job Description:

Manager Mumbai, India Job number 19049900


Bank of America is one of the worlds largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services

BA Continuum is a nonbank subsidiary of Bank of America, part of our Global Delivery Center of Expertise in the bank Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most This purpose defines and unites us Every day, we are focused on delivering value, convenience, expertise and innovation for the individuals, businesses and institutional investors we serve worldwide

Were committed to attracting and retaining top talent across the globe to ensure our continued success Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals

BA Continuum India Pvt Ltd supports business process, information technology and knowledge process across Consumer Banking, including Card and Home Loans, Legacy Asset Servicing, Global Banking and Markets, and Global Wealth and Investment Management lines of business at Bank of America

The Operational Excellence team functions as a Center of Excellence to provide strategic and innovative advantage to Bank of America through Business Excellence, Business Intelligence and Process Excellence Work-streams

Job Description

Individual will be involved in driving productivity, process Improvement and efficiency through several strategic and tactical level projects aligned to the various lines of businesses and delivery teams, both inside and outside the GDCE Incumbent will work towards establishing and maintaining delivery performance measurement system, driving Six Sigma knowledge, building the culture of continuous improvement and driving key business improvement initiatives through application of Six Sigma, Lean, DFSS and Project Management methodologies


Process Governance Own the validity & accuracy of data and information available in BPM
Ensure process maps and workflows are in place and validated regularly
Identify and mentor top down improvement projects basis Process Governance reviews
Understand the end to end process flow

Continuous Process Improvement Be responsible for deployment of Operational excellence Framework across aligned teams and Sites
Drive Improvement projects , Just Do It and Best Practices across delivery teams
Identify and mentor improvement projects( PE projects)
Identify and mentor Risk, Customer Experience & Business impact projects
Identify and mentor cost efficiency projects
Drive business transformation through PE Methodology and Analytics
Drive ideation and execution of ideas
Support & promote Innovation

Metrics Management Ensure metrics & reporting activities are seamless
Review Data Collection Plan for any gaps
Random audit on metrics in Service Management tool vs Metrics Reporting tool to identify and curb any improvement opportunities / inefficiencies
Drill down on any CTQ slippages
Drive metrics aligned towards business outcomes

Stakeholder Management Connect with relevant stakeholders on a regular basis;
Promptly address any process gaps and stakeholder priorities
Gain a seat on the table and insure participation on key initiatives of the LOB assigned

Strategic Initiatives Participate in strategic initiatives of the OPEX / LOB org basis skills & interest
Initiatives inclusive of (but not limited to) Domain & Technical Skill enhancement
Industry wide methodologies and practices (Six Sigma, Lean, Kaizen, PMP)
Metrics Enhancement


Essential Skills

University degree
Understanding and working knowledge of off shoring industry
Quality background (Six Sigma, Lean, Kaizen) with implementation experience
Strong communication and interpersonal skills
Black Belt Trained/PE certification
Understanding of Tech Infrastructure and Technology Operations domain

Desired Skills

Strong ability to influence
Dynamic individual with high energy, inclination and skill to drive change in business
Creative thought process to be able to think out of the box and logically connect the dots with underlying business drivers
Should have mentored Just Do It / Best Practice Replications in the capacity of an RQE( Resident Quality Expert)
Knowledge of JMP
Post Graduation would be an added advantage
PMP Certified
Experience of process improvement in a varied domain and environment

Experience requirement 8 9 years of experience

Location Hyderabad

Shift Timings Should be flexible and open to working in shifts

Process Timings 9 hrs per day Flexible in shifts with Weekends OFF

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 18th Feb 2020

Key Skills:

Company Profile:

Bank of Americaarfix

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