• Manager IT Jobs in Navi Mumbai,India - 23839844

  • M/s orange business services
  • Save Job
  • 18 - 20 Years
  • Posted : above 1 month

Job Description:




  • Ensure availability and reliability of the existing Orange infrastructure and Project infrastructure viz, - Server and Network infrastructure by proper maintenance of equipment, risk analysis, change management and proactive monitoring of health to avoid revenue loss Administration and Management of Encryption tokens and Backup

  • Ownership of SLA s agreed with Customers and internal OLA s with Project teams to ensure that there are no penalties levied Provide IT Helpdesk Support to install and troubleshoot Desktop and Laptops

  • IT Helpdesk Coordination and Management - Updating records, Rostering of Helpdesk Engineers and manage escalations as required and tracking to closure - As per OLA

  • Deployment of new infrastructure as per IT solution finalized with Pre Sales team, Customer and Operations team and get sign off from Customer and handover to Projects for revenue recognition Execution internal IT Projects as they come up as per internal business requirements viz, new roll out of OS image, new sites design and commissioning, network consolidation etc,

  • Responsible for Security of the infrastructure by way of validating that correct OS patches are installed and AV signatures are updated properly to avoid security breaches

  • Responsible for compliance to ISO 9k, 20k and 27k of Project infrastructure and clearing audits without NC s by way of updating existing policies, processes and putting in place new ones as applicable to meet business requirements

  • Asset Management - Issuing and Tracking IT assets 00accuracy of Asset information - Quarterly report Ensure matching of asset information with Finance Fixed Assets (FA) register Ensure that insurance claims are submitted and realised in coordination with Finance team

  • Logistics coordination - Dispatch coordination as per OLA

  • IT infrastructure Management- As per OLA

  • Synchronization with Global Orange IT team for strategy and reporting - Monthly review

  • Planning and Tracking IT budget

  • Business applications viz, Monitoring tools like Cisco Prime, ManageEngine etc, will be managed by Project teams




about you



  • Good knowledge of Data networks Design and Troubleshooting

  • Good knowledge of Desktop/ Server Hardware working and Troubleshooting

  • Good knowledge of Desktop/ Server OS (Windows and Linux) working and Troubleshooting

  • Good knowledge of Data Security, Vulnerability Assessment and Security Incident Management

  • Good knowledge of Virtualization

  • Helpdesk Management

  • IT Asset Management

  • Adherence to Licencing

  • Knowledge of ISO 9000, 20000 and 27001 frameworks

  • Good at analyzing data

  • Team Building and Management


additional information



  • Minimum of 18 - 20 years related work experience in customer facing organizations within Telecom or IT industry

  • Virtual team management experience

  • Good level of practiced technical knowledge

  • Practiced knowledge of Software Licencing

  • Practiced knowledge of IT Asset Management and Logistics

  • Experience in managing - Helpdesk and Call Coordination

  • Experience in managing internal and cross functional teams

  • Degree in Arts/ Science/ Engineering

  • Preferable to have any certifications in Data networks, ITIL, PMP

  • Preferable to be a Certified Lead Auditor for both ISO 20000-12011 and ISO 270012013


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Profile Summary:

Employment Type : Full Time
Industry : Education / Training
Salary : Not Disclosed
Deadline : 18th Apr 2020

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