• Manager - Global MIS , Information Management Jobs in Chennai,India

  • Standard Chartered Bank Ltd

Job Description:

Unposting Date 18/Aug/2019

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

Role Purpose

The MI analyst role has been created to deliver the on-going management information requirements of the CCCs for the Voice and Virtual Team

This role is largely responsible for the daily, weekly, monthly production of reporting and insights used by the Voice and Virtual Leadership Teams

This role will require the successful candidate to possess strong analytical capability and strong attention to detail

A key function of this role is working with stakeholders across the Global V&V team to identify and capture requirements and validate outputs for accuracy

Responsibilities

MIS

Support the Team in improvement of all MIS and performance metrics

Deliver Daily and Monthly Global reporting across GCC footprint consistently

Analyze reports & draw inferences beneficial to the centre

Manage day-to-day operational aspects of MIS

Manage league table criteria for CC markets

Review deliverables and interact with key stakeholders

Ensure Group communication, update and relevant information are cascaded to the CCC sites accordingly

Proficient in Excel Macros

Plan and business performance review with the required stakeholders Take minutes and follow through to closure

Constantly evaluate opportunity to enhance/re engineer reporting to be more customer centric

Effectively liaise with Vendors on day to day activities and develop effective leadership

Undertake Projects to improve overall performance / efficiency of service units

Provide support for projects and initiatives in terms of data, information, data representation, etc as may be required from time to time

Audit readiness Ensure the team adheres to all compliance requirements

Should be able to understand the call center KPIs

People Management

Consistently acknowledges and appreciates each team members contributions

Effectively utilizes each team member to his/her fullest potential

Motivates team to work together in the most efficient manner

Mitigates team conflict and communication problems

Identifies opportunities for improvement and makes constructive suggestions for change

Inspires coworkers to attain goals and pursue excellence

Generic measures of the role

Ensure compliance to all Operational setup

Ensure complete confidentiality of customer data

Skills and Knowledge

Essential

Post Graduate / Graduate

6-7 Years of relevant work experience

Uncompromising approach to customer service and problem resolution

Good communications and interpersonal skills

Analytical ability to find solutions / outcomes / results

Excellent written and verbal English

Proficient in Excel Macros

Reporting Relationship

Senior Manager - Information Mgmt, Group Distribution

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Cost Accounting/ ICWA
Salary : As per Industry Standards
Deadline : 19th Feb 2020

Key Skills:

Company Profile:

Company
Standard Chartered Bank Ltdarfix

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