• Manager , Expert Services Jobs in United States Of America

  • United States Of America, Usa

Job Description:

Manager, Expert Services - 19000TPJ No Visa Sponsorship is available for this position

Preferred Qualifications

POSITION Manager, Campaign Services


REPORTS TO Senior Consulting Director



(Outline key/overall objectives of the role)

Campaign Services is a key team within the Oracle Marketing Cloud Consulting Organization responsible for delivering full service campaign execution for our managed services customers

The Campaign Manager plays an important role in the managed services ecosystem, reporting into the Sr Consulting Director and supporting its peer consulting teams In this role, you will lead a team of global campaign specialists and team leads responsible for delivering white glove service through product expertise, delivery excellence, and having a strong customer focus The Campaign Manager will be responsible for driving ongoing improvements in areas such as; operational efficiency, campaign quality, revenue growth, team culture, career growth and development and working with the global team


(Outline specific tasks/responsibilities of the role)

Scope Oversee a team of global campaign specialists and team leads with a focus on high performance, customer satisfaction, campaign quality, employee engagement and commercial success

Department innovation and optimization Responsible for delivering on full Campaign Service Offering Contribute to the offering evolution by sharing ideas around new customer needs and future trends, executing on innovative staffing plans and process enhancements, meeting evolving Client expectations, and supporting ongoing changes in technology

New Business Support participate in new business and renewal activities as required Deliverables include LOE generation, proposal summarizing inclusions & out of scope items, staffing plan, solution design, and project scope Provide deal review feedback ensuring language aligns with offering, staffing skillset, and resource availability

Fiscal Responsibility general T&E management, team chargeability targets, maintaining optimal delivery margins, and application of a global delivery model where applicable

Technology contribute to product direction through regular feedback changes in industry demands, roadmap, usability (Oracle and Client user stories), bugs, and product efficiencies

Employee management and development to include training, performance management, career development, skill development, etc

Delivery excellence ensuring process standardization and governance practices across your team, application of reusable artefacts, ongoing KPI measurement and report out, and implementation of industry best practices

Production and operations management responsible for client allocation, queue management, escalation management, and resource forecasting/capacity planning within assigned book of business

Thought leadership move and inspire campaign team members through innovative concepts and translating them into action

Documentation responsible for ensuring team compliance with account documentation requirements To be reviewed quarterly

Reporting management, productivity, chargeable activity, incident analysis, and adhoc reporting

Best Practices work directly with team and cross-functional stakeholders to help drive campaign services best practices

Collaboration with implementation, account management, deliverability, creative, strategy, Tech, and project teams to identify digital strategies and solutions that will best meet clients needs

Culture Drive a global team player culture, with a focus on positive values, collaboration and creating a positive and successful working environment


(Indicate the essential experience, qualifications and attributes required to perform this position effectively)

5-7 years relevant experience in email marketing or interactive marketing industry required

Proven leader of high performing teams delivering complex, fast-paced and high-volume digital campaigns and programs

Advanced knowledge of HTML, database marketing, and web technologies

Ideal candidate will excel in creating a global inclusive environment, possess an infectious positive can-do attitude, ability to inspire team members, maintains a collaborative approach when working across teams, and deliver results under pressure

Bachelors degree in Information Technology or related degree

Extensive skills and experience developing and overseeing production management processes to drive quality

Passion for digital media and marketing automation, with strong knowledge of emerging technologies and trends

Very strong understanding of cloud marketing automation, and experience with relevant email marketing platforms (eg Responsys, Eloqua)

Experience with budget and finance management

Excellent knowledge of Microsoft Office suite including Project, Visio, PowerPoint and Word

Proven ability to be a team player

Strong communication and presentation skills with the ability to communicate and negotiate in a professional manner with clients and internal staff

Passion for growing and mentoring a high performance team

Detailed Description and Job Requirements

As a leader within the Expert Services organization, you are responsible for ensuring that a quality, integrated software solution is delivered in a timely manner, at budget, and to our client*s satisfaction This involves working closely with the client to understand and manage their expectations, as well as working closely with Oracle and third-party vendors to ensure delivery Establish vision for Creative/Campaign Services that will align with product and industry trends

Serves in a first line management role Plans, organizes, directs and controls the work activities and staff of an Expert Services practice Supports Sales efforts involving delivery from his/her Service Line Manages client relationships and is responsible for the quality of Expert services delivered by his/her service line Can lead the design, develop, test, and launch complex email campaigns and interactive programs using the Interact platform on-time, on-budget, and without an errors Gather, manage, and execute client specifications Review project requests from clients to determine how to implement using established processes and best practices, or scope production specifications for custom projects Design & deliver internal/external training Demonstrate leadership and mentor other members Handle client escalations Manage team of expert resources by allocating resources, forecasting, hiring, reviewing quality reports, & ensure development/training for team Represents development organization at client meetings and presentations Develop and publish code standards and train cross-functional teams

5 years of professional experience 1-3 years Management experience in a Software Development organization preferred Excellent presentation skills Excellent written and oral communication

Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law

Job Consulting

Location United States

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : Marketing/MR/Media Planning
Role : Marketing Strategy
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:


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