Job Description:

Department - Group IT Infrastructure

Designation - Manager

Location - Thane

1) Job Purpose

- To Drive, plan, organize the shared services operations to ensure 24- 7- 365 days operations for Storage On demand, Storage Management- and Backup & restore - services as part of Data Center services for Primary & Disaster Recovery Site so that with business units and service efficiency targets are met

Job Context & Major Challenges

Job Context

Rolled out Storage on demand Service in order to provide cost effective and scalable on demand solution for the group businesses to meet the growing business needs The storage requirement for the businesses is growing exponentially year on year due to digitalization of business processes With the growing demand for business needs and the data growing at the exponential rate, data protection has become a major challenge The virtualization technology has made the data protection much complex

Job Challenges Some of the major challenges

1 Demand for infrastructure which should have elasticity and scalability to support organic and inorganic growth of business 2 To design and implement the data protection solution to support businesses with minimum or no impact

A Operations Management To drive DC Operations in order to ensure defined SLAs are met for Shared Services for Data Center Hosting and Dataprotection Service

- Storage on Demand

- Storage Management

- Backup and Restore Services

- Business continuity using Replication Services

Direct and implement the processes for execution of day to day operations to maintain the desired Service Levels

- 100% adherence of the processes by operations team as per growing business needs and anticipate operational technical issues

- Implement new operational processes through tools

- Guide Support Staff for Operations & technical support

- Monitoring the processes on regular basis for effectively adherence to the SLA

- Review periodically the performance against defined standards

- Implement fixtures on the areas of improvement

- Maintain High level of service management for Data Protection Services

Build Excellence in following areas

- Operations & technical support (Storage, Backup)

- Optimized basic storage and backup administration

- Performance monitoring

- Monitor the service conditions of a data protection services to ensure they are optimum for servers, storages and internal cloud setup

- Responsible for capacity planning of data protection services

- Resolve operational, infrastructure or hardware incidents in a dataprotection services

B Provisioning To implement new services for Group in Datacenter domain to meet & Private and Public Cloud environments as per the business requirement in

- Storage on Demand

- Storage Management

- Backup and Restore Services

- Business continuity using Replication Services

Study and evaluate appropriate products, Technologies Define the SOW & SLAs to suit business needs by co-ordinating with appropriate Partners

- Conduct a feasibility study with respect to functionality v/s requirement

- To get the buy-in from management to implement the proposed solution

- Rollout the new services

- Implement Storage Service Offering

- Responsible for new services in existing datacentres

- Design plans as well as lead initiatives for the optimization related to dataprotection layer

- Lead new projects implementation for cloud setup, servers, storage

C Process Adherence

- To facilitate businesses for ITIL / ISO 27001/20000 framework in order to maintain the standards

- Implement & Maintain the ISO Standards/Processes in areas of various Datacentre services

- To drive and facilitate businesses for various Datacenter services audit to explore vulnerabilities and threats, if any and ensure to fill the gaps of the audit in Storage and Backup domain

- Define and Implement Change, Configuration and Release processes

- Evaluation of New Technology

- To evaluate new Technologies in Datacenter domain for effective management and roll out new services

- Study and evaluate new technologies for datacentre, servers & cloud technologies by co-ordinating with appropriate OEMs and considering business needs

- Conduct a technical feasibility study with respect to functionality v/s requirement

- Prepare & Submit the techno-commercial comparison

- To get the buy-in from management /businesses to implement the proposed solution

- Implement approved solutions and define new services deliverables, sow & SLAs for rolling out new services

- E Solution Design

- Study the various solutions as per requirements

4) Principal Accountabilities


- To design the technical solution for internal customers for their hosting requirements so as to enable them to meet their business demands in shortest possible timeframe and minimum cost

Supporting Actions

Discuss and evaluate the options to be implemented with partners

- To get the buy-in from management to implement the proposed solution

Implement approved solutions

Customer Review

- Perform regular reviews with customers to identify business requirement and service improvement feedback

- Conduct service reviews with customers at regular intervals

- Advise businesses with regards to service requirements and promote available services

- Develop and implement service improvement plans

Relationships (If Applicable)

Internal Frequency Nature

Internal- Business Stakeholders (customer) Frequency-Regular Nature-For discussion on Service offering, deliverable & performance

Internal-Data Center Head / Immediate Superior Frequency-Daily Nature-For discussion on progress in daily activities & related operational issues

Internal-Commercial team

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 21st Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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