• Manager - Customer Success- Business Travel Solutions Jobs in Bangalore,India

  • Unnati
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  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

Manager - Customer Success - Business Travel Solutions

Are you passionate about number crunching and analytics, and want to give your career the right stepping stone, then read on

- Our client is a unique SaaS-based platform, that helps business travelers get personalized travel itineraries This gives companies and their employees access to enjoy cost-effective, convenient and rewarding travel options While most of the other companies provide offline solutions, our client uses state-of-art technology and AI-based solutions to offer cheaper booking options, and other offers that cover end-to-end corporate travel and hotel bookings

- Based out of Bangalore, with a young and raring team of marketing and engineering experts, spread across various cities, this 2-year old startup aims at becoming an integrated travel management company that works as a smart travel assistant Their platform addresses travel issues for a gamut of customers ranging from large corporates with thousands of employees to other startups

As a Customer Success Manager, you will be responsible for the depth, breadth and frequency of the customer platform adoption, and its continuous growth

What you will do

- Demonstrating good product and process understanding

- Managing multiple priorities in a fast-paced environment

- Taking ownership and accountability for ensuring customer retention, and Key Account Management

- Attracting potential customers by answering service related questions

- Maintaining customer records by updating information

- Delivering performance benchmarks, research reports, performance reports & analysis

- Liaising with product team to convert campaign insights into business requirements for product development & enhancements

- Taking initiatives to increase user adoption and retention

What you need to have

- Qualifications BTech, BsC-Maths, Stats- NIT, Tier 2 college candidates

- Should be good at Analytics, Numbers, Excel Functions

- Should have client facing exp

- Experience of Business Analyst - Management, Key Account Management

- Ability to work effectively under deadlines and juggle several assignments simultaneously

- Excellent written and verbal communication skills

- Ability to work independently and as a member of a team

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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