• Manager - Customer Service & Logistics - FMCG Jobs in Kolkata,India - 25680642

  • Executive Hiring

Job Description:

We are looking for a Manager - Customer Service & Logistics for a Large Outfit, based at Kolkata

Post Grad in Ops /IE/IM from SPJIMR/NITIE/XLRI/IIIMs/IIT, Mumbai (2011/12 pass out ) with 8-9 years of work exp in an FMCG ( must ) / ecommerce ( desirable )

The Role -

- Creating systems to ensure the desired customer service levels by reviewing and Improve the Execution level

- To develop and implement systems to track the customers and ensure the same is as per the customer requirements

- Create the policies related to Logistics Operations and align the Field Teams

- Analyze the Operational Performance locations on an All India basis and identify the Weak Performing Locations

- Draw out action Plans along with locations and Review the same to ensure that the performance is improved

- Freight Optimization and Vendor Development

- Continuously update the vendor base for Secondary and explore the National Vendors

- Analyze freight performance and provide benchmarks to the sales team for improvements

- Benchmark the different logistics practices across the other organizations and finalize the organization strategy on secondary Freight for different markets along with the Region Customer Service Teams

- Evaluate different models of buying and different initiatives to optimize freight rate by working with vendors

- Provide Tools and expertise to the field Teams on transportation optimization through route/frequency optimization

- Work with Warehouse Service Providers in improving productivity to reduce the delivery cost

- Collaborate with Vendors/Industry to create new options for reducing the delivery

- Negotiation of rates with the transporters

- Work with locations to reduce the cost of damages

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 18th Jul 2020

Key Skills:

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