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  • 12 - 15 Years
  • Posted : above 1 month

Job Description:

Manager-Customer Quality

- Overall Customer Quality activities related to Bangalore plant, related to quality and delivery related matters

- Manages CQS / QRE (Quality resident Engineer)and the collaboration between relevant CQE- s, as well as coordinates with the Plant team

- Participates in monthly executive review of customer scorecard ratings

- Supports plants for customer audits Shares any findings with other applicable plants

- Supports sign-off of customer warranty agreement Supports negotiations of warranty costs Coordinates warranty improvement Monitors warranty related emerging concerns

- Ensure customer response in terms of Customer audit, Customer score card

- Should be an interface between the Customer

- Drive the Internal team for complaint closure and follow up for implementation and effectiveness

- Should be able to Handle issues arise due to Warranty, new product launch etc

- Hands on Independently handling Experience OEMs - Hyundai, Maruti Suzuki & Other Major OEMs

- Ensuring Customer matrixs and requirements are met-

- Meet customer PPM targets

- On time 8D submission to customers

- Warranty analysis & coordination

- Dynamic response to customer issues and maintain good relationship

Core Responsibilities

- Very good Understanding of Manufacturing processes like Foundry processes, Press components, Plastic molding and machining process in details, Heat treatment process

- Preferably person should have Good interactions and independently handling experience with Hyundai customer

- Strong Knowledge and skills of Precision part measurements using CMM, Profile Projectors, surface finish testers, etc

- Skills sets like SPC, PPAP, MSA, TS 16949, Quality tools, APQP etc

- Good analytical ability and Capability to understand the Defects and Remedies in processes

- Should have experience in Automotive Industry

- Overall customer Quality Assurance activities and to handle customer complaint

- Ensure customer response in terms of Customer audit, Customer score card

- Should be an interface for Customer

- Drive the Internal team for complaint closure and follow up for implementation and effectiveness

- Should be able to Handle issues arised due to Warranty, new product launch etc

- Skills sets like SPC, PPAP, MSA, TS 16949, Quality tools, APQP etc

- 8D

Education

- Bachelor of Engineering

- Degree in Management preferable (MBA)

Previous Experience

Experience Minimum of 12 - 15 years

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 03rd Jun 2020

Key Skills:

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