• Manager/Consultant - Quality - BPO Jobs in Bangalore,India - 25323457

  • Highrise Solutions LLP
  • Save Job
  • 7 - 9 Years
  • Posted : above 1 month

Job Description:

Manager / Consultant - Quality




- Drive Improvement projects/activities across the vertical

- Transfer the knowledge and skills learned during the expert training sessions to other employees

- Redesign processes to suit the improvement plan

- Work closely with operations team to collect data and assess the current situation

- Net work with other experts to exchange learning and good practices both internally and externally

- Remove barriers to progress

- The incumbent should have zeal in working in a dynamic BPO environment and keenness in acquiring working knowledge of the operations and processes on site

- Should possess good analytical skills, communication and negotiation skills

- Should have good interpersonal skills and should be capable of motivating people

- Must have required attitude and skills to practice Values at the workplace

- Should possess good business acumen and strongly result oriented with passion to reach

- Should be willing to question the authority

- Should be willing, credible and open

- Liase with functional / vertical managers to accept and agree the need for change

- Overcome the resistance of people towards change

- Questioning and challenging the authority

- Should be able to introduce different innovative concepts

- Liase with functional / vertical managers to accept and agree the need for change

- Overcome the resistance of people towards change

- Questioning and challenging the authority

- Should have a strong logical bent of mind

Knowledge/Qualifications/ Competency

- Any Graduate / PG

- Good Communication/Presentation Skills

-Self-Starter, Confident, should be excellent in stake holder management (Internal& External)& Change Management

- Well versed with Ms- Excel /PPTs

- Excellent Knowledge & hands on experience in quality methodologies Well Versed with Minitab

- Black Belt Trained & Tested or Black Belt Certified Mandatory

- Candidates preferred with onsite Consulting work experience in Process Improvement Projects

- Strong -Consulting experience / Good onsite exposure / Excellent Statistical Knowledge

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 06th Jun 2020

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