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Job Description:

1267345 - Manager - Commercial CRM Team


RTP, North Carolina, US

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What Youll Do The position of Manager of Americas Commercial Customer Relationship Management Team is responsible for handling the collection efforts of the Cisco Capital Americas portfolio while delivering operational processes and efficiencies The manager is also responsible for the supervision of the in house Customer Relations Managers In addition, the Manager will also work closely with other internal Cisco teams as well as performing collections for the largest and most sensitive customer accounts The Manager would also work closely with the Controller concerning Corporate HQ General Ledger matters, Bankruptcies and audit reporting requests The job does not require performing credit analysis on potential customers

Job responsibilities Leads and Motivates a team located in our RTP, North Carolina site to achieve desired results & Customer/Partner Satisfaction
Ability to build, maintain and expand cross-functional relationships; adapt to changing needs develop a deep knowledge of processes, resources and tools across the organization
Understands Ciscos external customers needs and how they affect client groups processes and deliverables; responsible for achieving results that may affect deadlines
Identify and drive process improvements
Acts as point of escalation for team/customer/field issues
Accountable for managing assigned staff, projects, customer satisfaction and issue resolution, process improvements and collections rate and DQ number
Implements effective teamwork practices & maintains appropriate team metrics
Daily project orientation and problem solving involving cross functional partnerships
Influences process automation and cross-functional projects
Impacts team effectiveness and customer satisfaction
Works on highly complex problems requiring judgment in the selection of the method and technique for obtaining a solution
Will have direct contact with employees, customers, partners and mid to senior level management
Partners with operations management to achieve business goals by preparing, collecting and analyzing business information
Ensures financial and business volume outlooks and forecasts are accurately represented and opportunities/risks managed to the companys benefit
Provides objective alternatives to improve overall business performance
Accountable for team compliance to business policies
Support and manage the implementation of new processes and systems
Support cross functional teams in establishing new process/program criteria
Provide continuous training and mentoring to ensure team success

Who Youll Work With You will be responsible for the supervision of the in house Commercial Customer Relations Managers In addition, you will also work closely with other internal Cisco teams such as Credit, Sales, Tax, Operations and Accounting

Who You Are Education/Experience/Skills

You have a BS degree or MBA/Masters
You have 5 in industry or role specific experience
Youve got people management experience
You have previous Leasing, Collections or Cisco Experience
You possess process improvement experience
You have intermediate to Advanced Excel Skills
You possess a thorough understanding of process metrics
You have problem solving and decision-making skills
Youre comfortable presenting to Mid/Sr management
You can make timely and sound decisions
Youre dedicated to Customer Success
You have business/Industry Knowledge
You communicate effectively
You are able to influences others
You champion improvement
Youre able to handle projects
You have the ability to both work independently and lead others

Why Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference Heres how we do it

We embrace digital, and help our customers implement change in their digital businesses Some may think were old (30 years strong!) and only about hardware, but were also a software company And a security company A blockchain company An AI/Machine Learning company We even invented an intuitive network that adapts, predicts, learns and protects No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it)

Day to day, we focus on the give and take We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA) We take accountability, we take bold steps, and we take difference to heart Because without diversity of thought and a commitment to equality for all, there is no moving forward

Cisco is an Affirmative Action and Equal Opportunity Employer and all applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis

Cisco will consider for employment, on a case by case basis, applicants with arrest and conviction record

So, you have colorful hair Dont care Tattoos Show off your ink Like polka dots Thats cool Pop culture geek Many of us are Passion for technology and world changing Be you, with us!

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Audit & Risk
Salary : As per Industry Standards
Deadline : 07th Jan 2020

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