• Manager, Collections Operation Support Jobs in Mumbai,India - 24971548

  • Standard Chartered Bank Ltd
  • Save Job
  • 4 - 6 Years
  • Posted : above 1 month

Job Description:

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

The Role Responsibilities

Responsible for ensuring end to end Vendor Management starting with on boarding of new vendor, updated review and documentation for continuation of the relationship, timely review & logging of invoices and exit of relationship when required

Ensure reconciliation of payments to be made and timely logging of invoices to ensure smooth billing process Circulate necessary reports in timely manner to enable stakeholders review and escalations for any issues noted

Ensure timely and accurate payment to agencies along with explanation for any variances noted

Assist the quality assurance and audit teams with data required for performing their checks

Assist in the smooth implementation of Operational Risk processes, procedures and policies

Keep updated on all policies procedures and trainings on an ongoing basis Report any suspicious transaction immediately to relevant person/ team

Timely preparation of the allocation files and timely sharing of allocation data to the team

Timely submission of allocation data for Agency Intimation letters, Agency intimation SMS and generation of Stat Cards

Ensure tracking and reporting of units capacity requirements as per schedule

Ensure that all processes carried out at the regions adhere to the system/ strategy manuals

Challenging existing processes to make them more robust and watertight

Liaise with IS and IT teams to ensure seamless functioning of all systems

Ensure tracking and reporting of units capacity requirements as per schedule

Ensure data reporting to unit head, Group and other stakeholders is done in timely and accurate manner

Our Ideal Candidate

Graduate / Post-graduate qualifications in Business / HR desirable

4-6 years of banking /financial services/ service industry experience with a majority of that time in Operations / Service front end including 3-4 years in related field such as MIS Management / Analytics / Operations

High level of analytical skills, ability to juggle between issues of differing priorities on product delivery / customer servicing & strong people skills

Very good with Microsoft Office/Excel and comfortable with numbers

Preferably should have had exposure to cross-functional interactions

Excellent PR skills and creativity

Uncompromising approach to customer service and problem resolution

Good communication, negotiation and dispute resolution skills

Enthusiastic and strong minded to not succumb to target and benchmarks

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Finance
Role : Credit Control & Collections
Salary : As per Industry Standards
Deadline : 06th May 2020

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