• Manager, Client On-boarding and Maintenance Jobs in Chennai,India

  • Standard Chartered Bank Ltd

Job Description:

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base


To maintain high quality Client Static Data in SCI / SCI FM and TP systems

To manage the relationship between In-country, COBAM and the business units as well as between other team members within CLM Ops

To co-ordinate with respective In-country, COBAM and ensure that all activities are completed as per agreed Service Level Agreement

To manage the resources allocated to the unit in an efficient manner

Maximizing the productivity of the team

Compliance with all relevant Group Policies related to CLM Ops / CDD as applicable

Compliance with the Group Money Laundering Prevention Policy

Compliance with Group Operational Risk procedures

To ensure error free work with no operating losses

To provide guidance to team members and fix the operational issues

To function as a single point escalation for the country supported by them for all CLM Ops related activities

Assist in coordinating, facilitating and promoting understanding of Operational Risk and in implementation and management of OR within the Unit

Drive performance of the hubs against agreed performance and risk metrics and associated thresholds

Direct and develop the hub teams to adhere to and follow CLM Ops strategy and support the group driven initiative across all hubs and teams


Managing a team of people responsible for CLM Ops

Function as an independent controller in CLM Ops Activities

Ensure that there is no operational loss in his / her area of control

Ensure the smooth running of CLM Ops at all times by effective supervision

Assist in SLA review with country and other operational units

Ensure that system access controls are followed as per IT Security Policy

Ensure BCP / BIA is in place and tested at periodic intervals

Attend Service Review Meetings and provide inputs

Ensure that the unit is adequately staffed to meet the business needs

Ensure that appropriate initiatives are taken to meet the cost stretch targets allocated

Identify and escalate risk issues as per ORMA Policy

Implement suitable mitigations for the identified risk issues

Ensure Departmental Operating Instructions are reviewed and updated periodically

Ensure Learning & Development Plans are in place for all team members

Ensure adequate training (on the job, soft skill, etc) is provided to all staff members

To report units Operational Risk issues and losses to UORM & Unit Head

To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management

Act as OR coordinator for the section

To adhere to the agreed CST plans and approach

To identify and report all exceptions on non compliance with standard controls

To identify and report all weaknesses inherent in the standard controls

To maintain proper record keeping on all CST related activities

Ensure backup staff is identified and trained

Ensure timely completion of all e-Learning Courses

Ensure system user list reports are checked periodically for validating the system access rights

Ensure performance appraisals are done for the team as per HR Policy

Accurate checking & Maintenance of Customer Profile Data in Static Data systems & TP systems

Accurate checking & verification of all on-boarding & maintenance activities

Ensure that all TP IDs are cross referred in SCI system based on L1/L2/L3 matrix

Ensure CDD Guidelines are adhered to at all times

Ensure proper updating on completion status of daily Instructions and submission of EOD

Adhering to laid down Operating Procedures and Group Risk Policies at all times

Ensure that Productivity/ MIS are updated accurately and immediately after the completion of processing the respective transaction

Ensure that Key Control Standards are adhered to

Ensure adherence of clean desk policy of SCGBS



Peers and subordinates in CLM Ops

Country / COBAM teams & other teams in SCGBS

Peers in other units in SCGBS


a) Job Objectives agreed for the year

b) Contribution of self & team in new migrations / projects

REPORTS TO (Primary)

Senior Manager / Associate Vice President / Vice President, CLM Ops, SCGBS, India


Junior Officers / Officers / Senior Officers / Team Leaders / Associate Manager

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 08th Apr 2020

Key Skills:

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