• Manager, Client Experience Insights Jobs in Singapore

  • Standard Chartered Bank Ltd
  • Singapore

Job Description:

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

The Role Responsibilities

To support the CE Insights team lead in performing Client Insights analysis, regular complaints/ compliments/ SRs trend analysis and performance, as well as support the tracking and monitoring process of key CE metrics/ KPI performance

Conduct detailed analysis on complaints data to determine root causes of all complaints and feedback (20 PERCENT )
Provide useful insights and work with key channels and product/process owners to drive improvement areas/action plans to address CE and process gaps (20 PERCENT )
Coordinate regular structured meetings with key stakeholders for CE head to discuss strategic action plans and drive implementation of action plans (35 PERCENT )
Prepare Management Reporting eg Group CECC dashboards and reports, RFIs from Group/ regulators/ auditors (15 PERCENT )
Contribute to continuous process improvement ideas particular in the area of complaint management and analysis (10 PERCENT )

Our Ideal Candidate

Continuously challenge the status quo with a can-do attitude and drive service excellence
Good understanding of retail products and processes
Strong customer advocator and passionate about living the valued behaviours of the Bank
Possesses the capability to deliver high quality analysis with strong eye to details
Confident and strong communication skills (written and spoken)

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 08th Apr 2020

Key Skills:

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