• Manager - Business Conservation - Renewal Collection - Call Center Jobs in Mumbai,India - 25309186

  • Genetic Callnet
  • Save Job
  • 5 - 10 Years
  • Posted : above 1 month

Job Description:

Renewal Collections

- Banca collection management

- Drive renewal collections with Channel and Partners

- Drive Call center for renewal collection

- Achieve renewal collection target for organization

- Drive specific campaign for renewal collections

- Analyse portfolio and drive collection on targeted base

- Data to interpreted for further action

- To engage with HNI customer for renewal collection and query resolution

- To meet HNI customers

- Resolve customer queries and grievance related to collections

- Reviewing collection strategy for better output

- Support collection MIS management-

Partner Engagement

- Drive renewal collection through partner and internal sales team

- Provide data analysis and red flag areas to improve on renewal collections

- Effective engagement with channel partner hierarchy like branches, banca assurance managers, cluster heads, reginal heads

- Support on customer grievance and queries

- Support partner collections team

Internal Stake Holders

- Handling of customer & sales queries

- Invoice Processing through vendor management / finance

- Support IT development for system enhancement

- Process review in accordance with audit and regulatory compliance guidelines

- Ensure effective handling and timely resolution of key customer queries with a view to bring about customer satisfaction

- Review system changes for process improvement

- Preparation of presentation on process/ subject as per management requirement

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 03rd Jun 2020

Key Skills:

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