• Manager, Agency & Field Collections Jobs in Chennai,India - 23829736

  • Standard Chartered Bank Ltd

Job Description:

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

The Role Responsibilities


  • To take account of NPAs and design customized solutions and optimize return recoveries

  • Define and implement legal procedures to convert / cure NPAs and minimize losses

  • Interface externally with lawyers, enforcement agencies to define and implement these processes

  • Minimizing Bank s risks by implementing appropriate policies and regulations

  • To provide feedback to all stakeholders in order to define processes

  • Monitor and control Delinquency and Credit losses

  • Negotiate & collect over dues from customers where required

  • Ensure charge-offs are minimized and recoveries are effected on Charged-off Accounts


  • Exercise adequate control over in-house team at bank and external agencies in terms of


    • Capacity Planning

    • Recruitment and Training

    • Productivity

    • Resolution

    • Account Coverage

    • Cost of collection



  • Agency performance in terms of resolution - both front-end and net resolution

  • Ensure proper documentation of Collection related activities

  • Timely assignment of Collection cases to Agencies

  • Conduct periodic audits of Collection Agencies and Legal Vendors

  • Follow all related procedures/documentation

  • Supervise and develop direct reportees in a manner to enable them to take on higher responsibilities

  • Ensure legal recourse and follow up on delinquent accounts where applicable

  • Assist Fraud Control unit in investigation

  • Liaison with Legal/Law Enforcing Authorities for speedy recovery process

  • Negotiate with seriously delinquent account holders and obtain repayments to minimize losses

  • Timely closure of customer escalations and proactive reporting of trends noted

  • Ability to relate to Product policies & possess credit appraisal perspective

  • Ensure proper documentation of Collection related activities and updation of CACS (Computer Assisted Collection System)

  • Ensure updation of database for accountholders change of contact details

  • Follow all ISO related procedures/documentation wherever applicable

Our Ideal Candidate

  • Graduate / Post Graduate with 6-8 years of experience in respective product portfolio with a minimum of 6 yrs of relevant experience as Centre/ region in-charge Exposure to Collections and other line function desirable

  • An initiator with very high level of energy

  • Excellent leadership, analytical and communication skills

  • Strong interpersonal skills and a good team player

  • Negotiation and influencing skills

  • Ability to envisage technological implementations for handling increased business

  • Experience in Monitoring/Controlling Regional Collection Activities / Negotiations with Delinquent cardholders / Agency Monitoring calls for expert knowledge of Delinquency Trends and agency management in various products

  • Market understanding and Collection Techniques



Apply now to join the Bank for those with big career ambitions

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Profile Summary:

Employment Type : Full Time
Industry : Banking / Financial Services
Salary : Not Disclosed
Deadline : 15th Apr 2020

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