• Maersk - Team Manager - Supply Chain Management Jobs in Chennai,India - 23859969

  • Maersk

Job Description:

Job Summary This role will execute the objectives set by the organization for the SCM operation team in Chennai for Europe/ Asia/ Americas/ Global Accounts for Import /Export /SCM operations/ operation tower Focusing on delivering superior customer experience and drive profitability of the business handled

Key Responsibilities

- Focus on people engagement by motivating and coaching highly energised team to deliver organisational outcomes with an owners mindset

- Ensure all processes are performed as per the agreed terms in Service Level Agreement - Timely & Accurate deliverables

- Monitor and help improve the end customer KPI resulting in customer delight

- Maintain a pro-active approach on Customer Engagement at Leadership level

- Collaborate with customers/front offices to resolve issues; determine the root causes of errors, follow up with staff and set up action plans to prevent recurrence and share the same with the Customers

- Work closely with the Transition team in taking on the newly migrated task and to establish KPIs for new business off shored

- Practice the Operational Excellence (OPEX) way of life in delivering towards the end customer goals

- Focus on continuously improving the End to End process to improve internal efficiency as well as end customer experience

- Improve team productivity by constantly looking for areas for improvement and efficiency; Maximize productivity by reducing idle resources in the process through multi-tasking

- Identify areas for improvement in service delivery (cost / data quality / productivity / customer requirements) based on - Voice of Customer- feedback /proactive analysis of operational efficiency /effectiveness

Key Requirements

- Thorough understanding SCM knowledge

- Graduate degree from university with a degree in logistics and/or business administration

- Minimum 9+ years relevant experience of logistics or shipping with minimum of 4 years in a leadership position

- Basic knowledge of capacity management/preparing staffing plan

- Experience working in a global business environment, including cultural aspects

- Highly result oriented, ready to take challenges/collaborate with cross functional teams and able to work under pressure

- Capacity to handle change, stay open to different ideas and support for positive change

- Understand work in an agile manner, High analytical / problem-solving skills

- Strong Process and people leadership skills

- Proactive leader with customer service mindset

- Large scale improvement (standardization and process capability) implementation experience

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 20th Apr 2020

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