• Maersk Line - Location Manager Jobs in Ludhiana,India - 25255078

  • Maersk Line
  • Save Job
  • 4 - 10 Years
  • Posted : above 1 month

Job Description:

We Offer

In this role, you will learn and acquire the following skills and competencies

- Customer Care Best Practice

- Insights into the trade market

- Process leadership including continuous improvement and optimisation

- Change management skills

- People management and leadership skills

In addition, you will have various opportunities to work with the leading customers in Kandla, performing and excelling in a dynamic and energetic organisation and contributing to the continuous success of Gujarat location

Key Responsibilities

- Developing relationship with local key contacts in order to drive more volumes on Maersk Line

- Leveraging relationship with customers to drive performance improvements in areas like Follow-up and closure on DND / Longstanding and DSO cases through customer visits or interactions

- Independently handle priority cases on DND / Longstanding and DSO for swifter results

- CMS/Counter management for Maersk Line for responsible locations

- Coordination with Customs/custodians for timely release of cargo

- Coordinate through Third party surveyors for managing seal amendment cases or IGM/EGM related challenges or any other local documentation issue

- Enhance Customer Loyalty and aim at 100% promoters in the location

- Drive ease of doing business from customer perspective by

Conducting effective on-boarding for key customers

Conducting Gemba at customers office to identify and address improvements

- Drive standardisation and use of E-Channel solutions

- Identify and address key root causes for customer pain points

- Drive efficiency for Maersk Line to do business at the location by Capturing pain areas from Maersk Line perspective and addressing them on the customer side

- Delivering superior customer experience and providing Customer Service Operations Excellence

- Drive commercial intelligence Attend regular or ad-hoc joint sales calls with sales team to understand and provide better service to customers

- Monitor, review and provide feedback to Sales and TNM on customer performance to drive revenue and volume

- Actively contribute to the Customer Care management team - share views, ideas and experiences on how to further improve both team and departmental performance

Who we are looking for

- Masters degree or above, preferably with major in Logistics

- Previous working experience as leader in Customer Care is ideal

- At least 5 years experiences with leadership responsibilities with proven abilities in building effective teams

- Solid ocean product knowledge coupled with excellent market intelligence

- Interpersonal savvy and organisational agility

- Customer focus and excellent business acumen

- Strong self-initiative and results-driven

- Fluent in spoken and written English

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 30th May 2020

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