Job Description:

Desk Top/ Laptop Support Description

·         Excellent Soft Skills

·         Hardware/ networking/ Laptop/ desktop/ OS/ VPO/ Blackberry /or System, Product, Process Knowledge

·         Process Expert - Knowledge & Delivery in BPO/ Call Center/ Call Centre

·                     Configures and installs software for IT users’ desktops and laptops

·                     Operates data communication systems, including LANs and/or WANs

·                     Plan, design and implement networked systems, including configurations, and support/troubleshoot network problems

·                     Propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system

·                     Design, analyze, plan, and modify network components supporting customer communication and implementation activities

·                     Develop and evaluate network performance criteria and measurement methods

·                     Prepare the analysis of the capacity needs for switching, routing transmission and signaling

·                     Conduct network architecture design, feasibility and cost studies

·                     Assisting office workers with their computer desktop systems

·                     Maintaining other computer peripheral devices such as printers and solving printing problems, if they arise

·                     Involved in the installation and rollout of new software packages, upgrades and new desktop hardware

·         Identify process level gaps & analyze root cause of complaints

·         Candidate should have 0-5 year of experience in Customer Support Voice Process

·         Regularly updating training modules

·         Should be open to work in Night shifts

 Interested call us or walkin with friends directly Monday to Saturday 9-6pm

W h i t e   H o r s e    M a n p o w e r  C o n s u l t a n c y  P v  t    L t d

#11 Office156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Rd, (Entrance of Commercial Street) Bangalore 560051


Ph  9342431049, 9342431048, 9972020050

Free Recruitment


Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Any Process - International BPO Type
Salary : Rs 1.50 - 4.00 Lacs p.a.
Deadline : 18th Apr 2020

Key Skills:

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