• Lodging Content Associate - Greek / English speaking Jobs in Greece

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Job Description:

Lodging Content Associate - Greek / English speaking (6 months contract)

Greece - Athens


Expedia Group is currently looking for motivated individuals, with a bias to action, and who have an obsession for customer satisfaction to join our Market Operations team

In this position, you will focus on maintaining property descriptions and resolving requests for content updates submitted by hotels and internal teams Supporting the onboarding process of new hotel partners brand websites By putting yourself in the shoes of the partner, you will help them attract travelers

You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience

Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time

What youll do

Create new hotel content and perform ongoing maintenance of hotel content by capturing and confirming data about property amenities, on-site services, and contact information This involves contacting the hotel to gather information as well as using a checklist to ensure requisite data is gathered
Ensure that the product is complete and competitive, by the types of room build, rate plans, rates and inventory are loaded by the hotel or via their Channel Manager
Loading promotions for the properties, as agreed by the Market Manager during contracting
Edit existing hotel content in English, including paragraphs, amenities, and photos; address change requests, clarifying details, when necessary, while adhering to style guidelines, defined processes, classifications, and image standards; call the hotel to gather information; and answer a checklist of questions about the property
Assign star ratings within star rating criteria guidelines, and categorizing by themes and structure types
Solidly understand different lodging/property types in the travel industry and the differing services and amenities featured
Make decisions and apply content appropriately following defined processes and classifications
Acquire photos through web scraping and contacting hotels; moderate and load photos; classify photos per criteria
Work efficiently towards daily targets and team metrics (due dates); complete all work to program standards as defined for each process; focus on continuous improvement
Train hotel partners on tools and processes that will optimize their products on our sites
Provide project support for other content tasks, as assigned

Who you are

Proficiency in Greek and English language Additional languages will be considered as an asset
University Degree; or equivalent
Experience in customer service oriented industry
Hotel/Travel -industry experience will be a plus
Fluency with internet, computer usage and web-based application skills
Experience with Microsoft Office products and various call center support programs
Familiar with accounting terms and further financial operations will be an asset

Relentlessly Strive for Better

Solutions mindset and a real passion for the partner and the traveler experience
Ability to handle situations effectively; to set expectations and deliver information in a positive way

Have a Bias to Action

An individual who will take ownership of problem resolution
Excellent time-management and prioritization skills

Be Open and Honest

Listens carefully and attentively to others opinions and ideas
Listens to others perspectives and clarifies meaning before responding

Be Data Driven and Business Judgement Led

Keen eye for detail and high level of accuracy
Exercise good judgment in decision-making

Why join us

Expedia Group recognizes our success is dependent on the success of our people We are the worlds travel platform, made up of the most knowledgeable, passionate, and creative people in our business Our brands recognize the power of travel to break down barriers and make peoples lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so

Whether youre applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach We relentlessly strive for better, but not at the cost of the customer We act with humility and optimism, respecting ideas big and small We value diversity and voices of all volumes We are a global organization but keep our feet on the ground so we can act fast and stay simple Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you

Our family of travel brands includes Brand Expedia, Hotelscom, Expedia Partner Solutions, Egencia, trivago, HomeAway, Orbitz, Travelocity, Wotif, lastminutecomau, ebookers, CheapTickets, Hotwire, Classic Vacations, Expedia Media Solutions, CarRentalscom, Expedia Local Expert, Expedia CruiseShipCenters, SilverRail Technologies, Inc, ALICE and Traveldoo

Diversity statement

Expedia is committed to creating an inclusive work environment with a diverse workforce All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age


Expedia is committed to creating an inclusive work environment with a diverse workforce All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

Full time


Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Internet/Dot com/ISP
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Cost Accounting/ ICWA
Salary : As per Industry Standards
Deadline : 07th Jan 2020

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Company Profile:




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