• LitmusWorld - Support Engineer - Linux/Java/Firewall Jobs in Bangalore,India

  • LitmusWorld
  • Save Job
  • 0 - 1 Years
  • Posted : above 1 month

Job Description:

The Company

LitmusWorld is looking to hire - Support Engineer- to direct the organization through its next phase of rapid growth and development LitmusWorld is an enterprise SaaS platform that delivers dramatic improvements in business processes by enabling contextual conversations between businesses and their stakeholders The platform delivers actionable insights across touchpoints to measure, act and improve the overall stakeholder experience, mainly customers and employees This helps business leaders drive the customer centricity agenda through an agile approach Over 2 years of driving business transformation across 125+ brands, we- ve built meaningful relationships between businesses and their stakeholders, that allows them to be more competitive and profitable, one touchpoint, one conversation, one relationship at a time

Position Support Engineer

Location Bangalore

Shift Rotational Shift

Brief Monitor systems, Identify incidents, coordinating with engineering team to sort out issues Monitor health of systems as well as software in a shift time schedule to ensure 24/7 uptime of world class SaaS software

Experience, Responsibilities & Skills

- Freshers with MCA degree (Mandatory) with excellent english communication skills (is a must)

- Should be comfortable working in rotational shifts

- Should understand the concept of firewalls, and network debugging, CCNA Certification preferable

- Should have good understanding of basic - Linux Bash Commands

- Monitor systems, Identify incidents, coordinating with engineering team to sort out issues

- Monitor health of systems as well as software in a shift time schedule to ensure 24/7 uptime of world class SaaS software

- Ability to understand and take immediate actions to mitigate downtime or SLA non compliance

- Keep the clients updated on downtime whenever required

- Knowledge of programming in Java, Java Script, Python

- Forward requests as per escalation policy to higher level of support

- Arranged resolution of customer support issues that cant be resolved by first line support

- Ensured all customer communications are professional, accurate, and timely updated

- Proficient in Word, Outlook, Excel and Internet applications

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 11th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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