• United States Of America, Usa
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Linux/Unix IT Support Specialist

Job ID # JR78913
Functional Area General Operations
Position Type Full-Time Regular
Experience Desired At least 5 years
Education Desired Bachelors Degree or equivalent

Primary Location US-Wisconsin-Milwaukee 11000 W Lake Park Drive-F646
Secondary Location(s)

Travel Percentage 000
Relocation Provided No

Who Are We

FIS connects consumers to their money through leading-edge payments solutions Were the development engine of FIS the largest, Fortune 500, Fintech company in the world Our solution is branded by our customers banks and retailers so you might not have heard of us But, if youve used a mobile banking app, interacted with an ATM, or used a debit card to complete a financial transaction, youre most likely using FIS software Our product is one that touches the average consumer on a regular basis, and makes the financial world go round

Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company, ranked 392 on the Fortune 500 list and is a member of Standard & Poors 500 Index Named a 2016 Worlds Most Admired Company by Fortune Magazine

About the team

The role of the Enterprise Technology Office (ETO) Management Team is to enable & elevate the IT functions via service quality improvement, cost efficiency, and the IT value proposition to the employees This includes fostering partnerships between all IT Functional Leadership and the corporate functions, such as Finance and The People Office, enhancing transparency and ensuring success of strategic and financial objectives, driving cross-functional strategic initiatives and governance of Risk and Security priorities

FIS is looking for an Operations/Service Delivery Analyst that will work with a team of Engineers to identify our customers root problems and solve their issues You will fix systems problems when encountered for the customers that involves a mix of debugging, troubleshooting, updating wiki documentation and scripting You will make improvements to the tools, processes and documentation to help customers seamlessly automate their business processes You will be asked to provide weekend Oncall support when necessary Overall, we are looking for a mid-level systems analyst who is experienced and interested in keeping production systems healthy and stable, while supporting our customers

General Duties & Responsibilities

Investigates known error conditions and follows prescribed error correction procedures
Recognizes abnormal processing conditions and determines appropriate actions required to resolve issue(s) and complete processing
Makes use of available documentation to resolve errors
Maintains the production scheduling system and new/improved work procedures
Researches and resolves user problems as well as issues and problems with software systems, production processing and production environments
When solving a mainframe production or system problem, makes effective use of tools and resources, utilizes manuals, write-ups and other tools as an aid in solving the problem Contacts others experienced in area for ideas about problem
Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job
Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes
Analyzes and implements changes or additions to software systems and production procedures
Trains internal customers (employees) on changes, new systems or new procedures
May identify new tools, technology or processes that improve the overall processing environment or processing efficiency
Assists in the definition of external and internal customer problems and needs Discusses expectations with customers May explain solutions directly to customers where appropriate
Maintains the production support disaster recovery/business continuity plans Coordinates and conducts disaster recovery testing as required, documents test results and documents modifications required for future testing
Completes project assignments and special projects commensurate with job expectations
Other related duties assigned as needed

Education Requirements

Bachelors degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience

Desired Qualifications

Scripting Shell, Perl, Python, Ansible Familiarity with Splunk/PAAS/OpenShift is an added bonus
SQL and Database Good SQL query writing skills with exposure to Oracle Databases Exposure to MySQL/Percona is an added bonus
Cloud experience Supported platform running on Azure
Good troubleshooting skills with basic networking knowledge

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries Our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

FIS is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics The EEO is the Law poster is available here www1eeocgov/employers/upload/eeoc_self_print_posterpdf and herewwwdolgov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508cpdf

For positions located in the US, the following conditions apply If you are made a conditional offer of employment, you will be required to undergo a drug test ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis

As part of the selection process this role may require an assessment to determine suitability

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Apr 2020

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