Job Description:

Linux System Admin Level 1 to help support our customer base, both directly & indirectly Activity required interaction with application software and operating systems to diagnose & resolve unique, non- recurring problems in Hosting Environment
Major Duties /Responsibilities
Treat all customers in a professional, respectful manner
Handling Technical support tickets from web hosting customers
Supporting the roll-out of new applications
Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
Troubleshooting a variety of technical issues customers are having with their web hosting services
Prioritizing and managing many open Ticket at one time
Successfully completes other duties and projects as assigned
Qualification, Knowledge, Skill & Abilities
Computer Knowledge, Good Communication, Preferably BTech
Red Hat Certified Engineer (RHCE) Preferred
Willing to work in a 247 Environment
Experience with Hosting Control Panels (CPanel/WHM/Plesk)
Basic installation, server security, server monitoring
Excellent understanding of SMTP, HTTP, FTP, IMAP, POP, Exim
Installation and modification of Apache, Bind, DNS, PHP, MySQL, Perl
Managing server Backup/Restore
DNS Management
Ability to work well with a team, constantly changed environment and follow instructions from supervisors and senior colleagues
Confident and passionate
Organizational skills with the ability to multitask by talking, using technology and listening
Ability to troubleshoot web hosting and technical procedures as needed
Dependable to be at work during assigned shifts and to complete work as expected CTC Package As per eligibility of the candidate(Atleast One Year Service Contract)
Important Factors for the Job Opening
Web Hosting, Linux, Resolving Technical Support Tickets, Client Support, Good Communication Skills in English, Server Management,

Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 18th Apr 2020

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