• Lingerie Manager-The Village at Sandhill Jobs in United States Of America

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  • 0 - 3 Years
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Job Description:

Lingerie Manager-The Village at Sandhill

Brand Victorias Secret
LocationColumbia, SC US
Job Area Store Management
Employment type Full-time
Job ID00P3S


A Victorias Secret Lingerie Manager is a values-based leader that delivers exceptional customer and associate experiences to grow top line sales A Lingerie Manager leads store performance through our core values of The Customer Rules, It Matters How We Play the Game, Inclusion Makes Us Stronger, and Passion Leads to Success

Primary Responsibility The Lingerie Manager has the primary responsibility of driving results of an individual brand Additionally, the Lingerie Manager owns coaching and development of entire store team to deliver on the brand story though customer experience behaviors, operational excellence, and product life cycles of assigned brand

Direct Reports Supervisor(s), Sales Specialist(s), Bra Fitting Specialist(s) and Sales & Support Generalists

Success Metrics

Sales Growth(Store and Individual Brand) to Last Year
Shrink Reduction
Turnover Improvement
Payroll Control

Key Responsibilities
To perform this job effectively a Lingerie Manager must be able to perform all the responsibilities satisfactorily

Culture and Customer

Executes associate retention strategies with Store Leadership Team
Personally demonstrates and provides coaching to direct reports selling behaviors and observations in all zones (selling floor, cash wrap, fitting room, and non-sales area) and building customer loyalty
Displays understanding of how all roles work for the good of the team


Personally executes Talent Life Cycle for direct reports Talent Life Cycle actions include; selection/interviewing, onboarding, coaching/performance management, succession, reward and recognition, and culture/engagement
Schedules and leads performance management for direct reports (Annual, Mid-year, Monthly Touch points)
Identifies personal successor and co-creates individual development plan for direct reports


Owns and executes brand initiatives and strategies (Sales Education, Launches, Events, Brand Promotions, and Product Testing)
Leads the overall appearance and presentation of merchandising strategies of the brand by executing brand guide planning, mapping, and final execution of floorset
Owns cash wrap brand guide and visual standards (Beauty only)
Develops short term sell thru strategies with use of visual merchandising filters
Sets the strategy to maintain the updated floor plan and fixture block leveraging the digital brand guide and fixture database
Ensures associates and leadership understand and maintain visual merchandising standards of assigned brand


Works with Sales Leadership Team to determine payroll management and takes appropriate actions
Communicates with Assistant Store Manager (Brand Operations) to ensure proper scheduling for all aspect of the brand Stores below $4M communicate to SM, $9-$11 M communicate to Brand Operations Manager
Completes monthly associate availability check-ins with direct reports to ensure availability meets business and associate needs
Executes and/or directs product lifecycle activities during open hours of assigned brand to drive merchandise availability
Maintains backroom standards during floorset execution
Creates line management plan and reviews with Store Manager for cash warp zones within brand
Reinforces store strategies to reduce shrink and ensures sensoring guidelines and testers for brand are executed and maintained and inspects fitting room of brand for signs of known loss and ensures accurate known loss reporting
Owns capability building of store team to manage fitting room go backs in a timely manner of assigned brand
Knowledge of asset protection action plan and ensures direct reports are aware of current opportunities and how to address them
Ensures direct reports are knowledgeable and execute the following; shop lifting policy, monthly link to shrink, shrink hotline, and storage of store personal belongings
Maintains fitting standards of brand (clean and accessible at all times and doors closed and locked)
Responsible for assignment and completion of daily, monthly, quarterly cleaning tasks that can be conducted during open hours which include; dusting surfaces, cleaning mirrors, trash removal, spills, and any immediate maintenance issues that prevent customer and associates from having a safe experience

All leadership roles at Victorias Secret are responsible for

Leading and demonstrating the company values within the store at all times
Leading the entire sales floor while assigned to the role of Customer Sales Lead (CSL) and ensuring the team is delivering the best buying environment for the customer
Gaining business insight by reviewing total store results daily, weekly and monthly and linking behaviors to actions
Upholding positive associate relations that lead to engagement in the brand and the team
Executing store opening and closing procedures and recovery
Reinforcing store strategies to reduce shrink and build personal capabilities in asset protection
Effectively managing and controlling expenses


Previous experience leading leaders and associate teams
Demonstrates ability to improve customer satisfaction and drive customer loyalty
Proven ability to effectively delegate, follow up and communicate with all levels of the organization
Demonstrates ability to manage complex and competing priorities with time management and organizational skills
Demonstrates ability to assess talent, coach, develop and manage performance
Demonstrates business acumen with strong strategic and analytical skills
Demonstrates excellent visual merchandising skills
Ability to work nights, weekends, holidays, and during non-business hours

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Retailing
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:


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