• Level 2 Support Engineer- Career Reboot Jobs in Bangalore,India

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  • 0 - 3 Years
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Job Description:

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work What sets us apart Our people and our relentless dedication to helping our customers make their mark on the world

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy We live by our three values partner, innovate and act

Our legacy inspires us as we forge ahead, always pushing to discover whats next Every day is a new opportunity to advance and grow ourselves, our company and the industry Some people call it an obsession, we call it a way of life

What you need to know about the job

Job ID 1050930

Primary Location Bangalore, Karnataka

Job Category Administration

Schedule Full time

Shift First Shift (India)

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster With the industrys most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure

Learning does not only happen through training Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities Youll be guided by feedback and support to accelerate your learning and maximize your knowledge We also have a reverse mentoring program which allows us to share our knowledge and strengths across our multi-generation workforce

HPE Pointnext is the innovative IT services organizationpart of Hewlett Packard Enterprisebuilt to make Hybrid IT simple and power the Intelligent Edge As an agile technology partner, we help our customers modernize their legacy infrastructure with the flexibility of the cloud, and maximize the value of their connected devices We make their mission our mission To drive rapid transformation across an enterprise on a customers terms

This position is designated as part of the HPE Career Reboot Program To be eligible for the position, you must meet the program requirements;

Career Reboot is designed to help talented individuals transition back to work after taking time away to raise children, care for a loved one, or follow other pursuits Heres how it works

If you have 5 or more years of experience and were away from the workforce for a minimum of 12 months, you are eligible for

A temporary assignment lasting up to 12 weeks

Online training to refresh your technical knowledge and skills

Mentorship, buddy programs, and other networking support

The opportunity to apply for full-time employment at the end of your assignment

Responsibilities - Level 2 Support Engineer

Respond to services, product, technical, and customer related questions on subjects such as features, specifications and repairs on current and discontinued products, parts, and options based on customer entitlement (warranty through mission-critical)
Proactively assist internal/external businesses and end users to avoid or reduce problem occurrence
Ability to act as a team/project leader providing direction to team activities and facilitates information, validation and team decision making processes
Review and resolve complex business issues
Must possess excellent communication skills Able to add case resolution to Knowledge Management System (KMS)
Understand and utilize Information Technology Information Library (ITIL)
Represent/participate HPE in a face to face customer location visit, industry conference/trade show, vendor meeting, etc
Partner frequently with the Sales Pursuit team
Comfortable managing technical issues as well as customer business impact and ability to blend and appreciate these aspects in communication with customer
Deliver at least 1 internal training session/quarter (includes prep delivery) which is aligned with business needs
Good infra troubleshooting knowledge on VMware and Linux platform
Should have good analytical/logical approach on troubleshooting for resolving hardware issues related to the above-mentioned products
Possess good spoken, written communication and customer handling skills


Full time 10 2 3 degree or equivalent experience
Highly motivated, team player, with excellent written, communication, relationship-building and influencing skills
Demonstrated experience leading complex projects, change management and collaboration with multiple stakeholders

Hewlett Packard Enterprise Values

Partner Innovate Act

We live by three core values that drive our business

Simplified, we are good partners, great innovators and we make things happen

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the worlds most attractive employers At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you Apply now below, or directly via our Careers Portal at wwwhpecom/careers

You can also find us on


HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 09th Feb 2020

Key Skills:

Company Profile:


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