• Leena AI - Customer Success Manager Jobs in Gurgaon,India - 24759723

  • Leena AI
  • Save Job
  • 2 - 4 Years
  • Posted : above 1 month

Job Description:

Responsibilities

- Develop and manage client portfolios

- Sustain business growth and profitability by maximizing value

- Analyze customer data to improve customer experience

- Hold product demonstrations for customers

- Improve onboarding processes

- Evaluate and improve tutorials and other communication infrastructure

- Mediate between clients and the organization

- Handle and resolve customer requests and complaints

- Minimize customer churn

- Aid in product design and product development

- Complete ownership of all the customer-related activities of Leena AI

- As we are a startup, we want you to not just strategize but also take up the -ownership of implementation yourself

Requirements

- MBA Degree

- Highly organized and able to multitask

- Team leader and coordinator

- Self-driven and proactive nature

- Excellent communication and interpersonal skills

- Demonstrate leadership qualities

- High computer literacy and the ability to learn new software

- Knowledge of customer success processes

- Experience in document and process creation

- Patient and active listener

- Passion for service

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 02nd May 2020

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