• Lead UX Researcher 25001 Jobs in Hyderabad,India - 23809332

  • ServiceNow
  • Save Job
  • 12 - 15 Years
  • Posted : 26 days ago

Job Description:

Product Hyderabad , India
DescriptionStaff UX Researcher
Job Description
ServiceNow is changing the way people work With a service- orientation toward the activities , tasks and processes that make up day- to- day work life , we help the modern enterprise operate faster and be more scalable than ever before
We re disruptive We work hard but try not to take ourselves too seriously We are highly adaptable and constantly evolving We are passionate about our product , and we live for our customers We have high expectations and a career at ServiceNow means challenging yourself to always be better
We are looking for a passionate individualto lead the user research activities for a portfolio of customer solutions The individualwill own the UX insights strategy partnering with Product Management for their portfolio They will plan , execute and analyze user research to understand customer context and needs and translate findings into artifacts such as personas , journeys , tasks analyses , etc , to communicate their findings in business consumable ways
You will be part of the growing world- class Experience Organization (EO) EO creates new and compelling experiences for ServiceNow enabling people around the world to get more done , faster than ever before!
What you get to do in this role
Representthe needs of customers and their end users , gathered via various research methodologies from discovery through design validation techniques
Plan , lead , facilitate , analyze and report on various research initiatives
Communicate your findings through artifacts such as personas , journeys , task analyses , etc as needed at all levels of the organization
Partner closely with Product Management to influence the product strategy and roadmaps with validated user research findings
Collaborate on feature definition and user story creation as needed
Work collaboratively inside a cross- functional team , effectively integrating your research into the product definition and design phases
Should be comfortable with architectural design tasks such as user flows , information architecture definition , wireframing , etc with the aim of communicating design opportunities to the broader Design and Product teams
Support design validation and/ or iteration through iterative usability testing
Identify and document research best practices and help on- board new team members
Validate design direction through participatory design , early concept testing , formative and summative usability testing
Leverage existing ServiceNow user groups and communities as an additional channel for eliciting feedback
Expect to travelup to20% of the yearWhat you need to be successful in this role
Preferred advanced degree (or equivalent experience) in theHuman- Computer Interaction ,Human Factors ,Cognitive Psychology , or other related degrees
Experienceplanning ,developing and conducting UserResearch and Testing
Experience working with Enterprise IT software (eg ServiceNow , Salesforce , PeopleSoft)
Comfortable in a customer facing role where you need to represent the ServiceNow brand
Knowledge of user interface design , usability evaluation techniques , perception , cognition ,andexperimental design
Must have strong written and verbal English communication skills
Knowledge of user interface design , usability evaluation techniques , perception , cognition , task analysis , experimental design and statistics
Mobile and web application design experience across various platforms (iOS , Android , Windows) includingdemonstratingan understanding of responsive web design
Obsessed with the relentless pursuit of UX perfection
Demonstrate proficiencywithAxureRP , Sketchorotherwireframetools
Irritated when encountering pull door handles that can only be pushed inwardWhat we would love to see from you before or during an interview
An inspiring portfolio representing the process you follow to build Insanely Great Experiences
Demonstration of any accessible projects you have builtWe provide competitive compensation , generous benefits and a professional atmosphere This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business,

Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 13th Apr 2020

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