• Lead TQM to Premium engagement Jobs in Norway - 25700308

  • SAP Labs Pvt Ltd
  • Norway
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

City Lysaker, 11, NO, a greater

Company SAP

Requisition ID 242021
Work Area Customer Service and Support
Expected Travel 0 - 10 PERCENT
Career Status Management
Employment Type Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

SAP PREMIUM ENGAGEMENT (PE)

Our commitment to customers success spans the full scope of innovation, business transformation, and operations This commitment is backed by outcome-based services and proactive support offerings from advisory and implementation to continuous customer success and enterprise support

SAP Engagement offer customers on-site the highest level of engagement available within SAP, this be it; digital transformations, implementation projects, creating best - run operations as well as initiating innovation opportunities within our largest customers These are entirely tailored, multi-year partnerships, offering our customers access to SAP global teams of experts across product & solution portfolios

TO MEET OUR SUCCESSFUL GROWTH, WE ARE HIRING A LEAD TQM

ROLE DESCRIPTION

As our new Lead Technical Quality Manager (LTQM) you will be responsible for defining and orchestrating the portfolio of services to SAP customers with Engagements As trusted advisor on-site with the customer you have a crucial role in the co-creation and execution of the customer digital transformation roadmap with SAP services You are driven by innovation and customer focus Based upon your SAP track record you have both the experience and management skills to orchestrate SAP global teams and specialists to create customer results The Lead TQM effectively combines the roles of a portfolio manager (identifying and prioritizing PE services with customers), a contract manager (defining and contracting PE services) and service delivery manager (ensuring PE services are delivered as contracted) The Lead TQM also acts as a link to all relevant SAP departments and the SAP Partners for all phases of the customer lifecycle

EXPECTATIONS AND TASKS

As Lead TQM, you will be responsible for the following tasks

Understand the customers solution landscape and business processes
Be the technical Go-To-Person representing SAP on any SAP related queries/ topics
Acquire the role of a trusted SAP advisor inside the customer organization
Create detailed engagement and service plans and drive their execution
Conceptualize, execute and track projects that are in line with our framework
Drive contract extension and renewals by value creations and value highlighting
Coordinate involvement of SAP Support resources onsite and in the back office
Identify top issues, define action plan accordingly and drive the resolution process
Report to management and executive level
Building relationship to engage closely with customer stakeholder within IT, Business and Finance

Work Experience and Education

Bachelors Degree or equivalent
SAP Technology / Basis experience preferred
Consulting background with strong customer and business focus
5 years customer facing experience in the SAP Cloud portfolio

Skills and competencies

Excellent customer / escalation management skills
Proven ability to work with customers on project- and senior management level
Broad Architect level understanding of SAP solutions and NetWeaver technology
Project management experience inclusive hands-on planning and tracking

Language requirements

Fluency in English and Norwegian is mandatory Very strong candidates with fluency in English and Danish or Swedish might also be considered for the position

Work location

Candidates living in the Rogaland region would have an advantage, as a great part of the assignments will be in Stavanger

WHAT YOU GET FROM US

Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

SAPS DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment ERP, Consulting, Developer, SAP, Cloud, Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : ERP/CRM
Salary : As per Industry Standards
Deadline : 19th Jul 2020

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