• Lead Technical Support Jobs in Mohali,India

  • SAFALTEK SOFTWARE PVT LTD

Job Description:

Job Title Lead Technical Support Location Mohali Years of Experience 5 8 years Skill Sets Proactively monitor system and application alarms and also to investigate, analyze,resolve or escalate alarms and service requests Manage work queue in accordance with service level agreements Assist with balancing work volume across the team To establish and model best practices for documenting investigation and issue resolution Identify appropriate escalation paths to triage issues to second-level resources for resolution Investigate and diagnose complex or high-impact performance issues on client domains Lead problem management processes to identify recurring alarms Continuous learning to keep yourself upgraded to latest technological skills in respective technology stack and role Technical Expertise ASPNet Application Support, Knowledge of Microsoft IIS, Microsoft SQL Server and Basic Networking knowledge PING, SMTP, POP3, SSL etc Responsibility Identify and implement process improvements Increase team performance by creating and maintaining work instructions, reviewing quality of work Providing technical coaching and mentoring to the team Implementing software patches and upgrades Work with customers in the maintenance and performance of assigned applications,hardware and systems People management responsibilities like managing routine associate situations Directing the work efforts and results of a team of associates

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
SAFALTEK SOFTWARE PVT LTDarfix

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