• Lead Software Developer - Contact Center & eService Jobs in United States Of America

  • Motorola Mobility, Inc.
  • United States Of America, Usa
  • Save Job
  • 12 - 15 Years
  • Posted : above 1 month

Job Description:

Position Description

ROLES & RESPONSIBILITIES

Lead Contact Center & eService Development team and be able to contribute in the team as the Sr Developer within the team

Gather requirements from business team for existing and new projects

Lead & develop code to fulfill the business requirements for MBG ROW eService & Contact Center Projects

Prepare functional and technical Design documents including process & key technical architecture diagrams

Help with test plans build out, scenarios, scripts, or procedures required for the Oracle application components for consumer side enhancements

Experience with regression, functional, compatibility & performance test

Ability to provide UAT Support to the Business Team

DESIRABLE TECHNICAL SKILLS

Programming Language Expertise

PHP,NET, Java script ,Java, Oracle Pl/Sql, Oracle SRM, Python, Node JS , CSS

Application Expertise & Requirements Oracle Service Cloud

Build Process flows using - cpm, business rules, work spaces / workflows , Chat , Email & IVR integrations build out
Should have strong knowledge of user administration, knowledge Management, analytics
Should have experience in inbound/outbound integration calls with various cloud & on-premise applications using SOAP/XML, REST/JSON web services
Develop AddIns using NET framework for agent desktop

Position Requirements

Bachelors & 12 years of development experience in Contact Center & e-Service space

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Mar 2020

Key Skills:

Company Profile:

Company
Motorola Mobility, Incarfix

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status