• Lead SaaS support engineer Jobs in Bangalore,India - 25179093

  • Dover Corporation

Job Description:

Dover is a diversified global manufacturer with annual revenue of approximately $7 billion We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through three operating segments Engineered Systems, Fluids and Refrigeration & Food Equipment Dover combines global scale with operational agility to lead the markets we serve Recognized for our entrepreneurial approach for over 60 years, our team of 26,000 employees takes an ownership mindset, collaborating with customers to redefine whats possible Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under DOV Additional information is available at dovercorporationcom

Roles & Responsibilities

1) Execute core ITIL functions such as Incident Management and Change Management adhering to processes built with a strong customer focus

2) Configure application monitoring tools, contribute to maintain high availability, 100 PERCENT Application uptime and stable user experience under heavy load conditions in 24X7 SaaS Env ironment as per SLA Support automated, robust, scalable SaaS application software deployments, maintenance, troubleshooting and issue escalations Investigate failures, identify root cause and implement remedies as part of continuous

3) improvement effort Proficient in building and troubleshooting complex queries for relational databases Ability troubleshoot NoSQL databases Support Disaster Recovery & Business Continuity efforts across applications

4) Experience with enterprise web-based application administration and troubleshooting, familiarity with JSON, XML and troubleshooting REST APIs Collaborative spirit and ability to unite stakeholders to clearly define and assess the technical feasibility of change and feature requests for the e-commerce platform

5) Strong written communication skill with aptitude towards technical v isualizations, features and workflow documentation, including SOPs, flow diagrams, end user documentation and knowledgebase creation Demonstrate a powerful sense of customer serv ice, teamwork, work ethic and positiv ity Ability to work SMART under extreme pressure with very little or no superv ision Willingness to work in rotational shifts

Skills Required

1) 7-9 years of technical support experience in commercial web application with proficiency in Java or Microsoft NET C# technology stack on Windows/Linux platforms Experience in supporting applications on Cloud Platforms, preferably Microsoft Azure Experience with Microsoft Azure IaaS and PaaS serv ices such as serv ice fabric, stream analytics, IoT hub and power BI
2) Hands-on experience in administering Java application servers in a SaaS production env ironment running JBoss, WebSphere, WebLogic , IIS or Apache Tomcat Experience in either SQL, NoSQL, NewSQL technologies like MySQL, MongoDB, Cassandra etc Experience in application monitoring and performance monitoring using standard tools such as Azure monitor , AppDynamics, Splunk, etc
3) Experience in enterprise B2B e-commerce platform (such as Hybris, Intershop ) support Strong aptitude with server and application troubleshooting and the ability to drive to root cause on a wide variety of issues A good understanding of IoT infrastructure, such as network communications, mobile equipment technology, cloud serv ices
4) Strong knowledge in CI/CD tools such as Jenkins, Powershell Experience with project management, documentation tools such as Atlassian suite

Minimum Qualification Bachelor of Engineering

Experience Level - 7 to 12 Years

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law

This position may be located in APAC India Karnataka Bengaluru

Sub Division Digital

Job Requisition ID 29103

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th May 2020

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