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  • 10 - 13 Years
  • Posted : above 1 month

Job Description:

Lead - Credit Operations Location PUNE - CORPORATE OFFICE

Business/Function Not Specified

Band E06

Job Reference * JR00031526

Job Summary * Lead - Credit Operations

Job Purpose Bajaj Finance sells, services and maintains its host of products, systems across its various verticals through strategic partners Most of this execution is done through the outsourced partners and respective vertical PnL teams work closely with the execution teams Currently we have over4500 FTEs across our outsourced partners and having grown at a very rapid clip The organization has created centralized & specialized units like Partner Management functions which will enable and govern this growth to be better managed through as structured approach working with Internal (Business & Vertical Teams) and External Stakeholders (Partners, Vendors, Market SMEs) Considering organisation growth strategy and the necessity to invest in specialized skills, Partner management team is being further strengthened with skills including (but not limited to) Strategizing, Solutioning, Transitions & Partner Governance

Job Duties & Key Responsibilities * Duties and Responsibilities - Partner Management (PM) Leader will lead and manage all Partner management activities for BFL across all verticals & Partners for BFL (ie Contact Centre Sales & Service, Back office, Technology, etc), Continuous evaluation of existing Partner capabilities, adherence and sustainability Lead overall designing, implementation and governance of ongoing BFL Partner strategies Ownership of delivering all new partner RFI/RFPs & Empanelment procedures (Contractual & Non-Contractual) PM Lead will work as a strategy architect and frontend all Business transitions (with existing & new partner) Review project strategy, technical requirements, work progress, competitive status, risk management plan, and commercial and financial responses Develop action plans with action owners and deadlines to keep track of progress and to work with cross functional teams He/she will be the single point of contact for relationship management with internal and partner stakeholders Lead/mentor a team of Managers & Deputy Managers, for delivering the following tasks,o End to End Partner resourcing management ie Indent Management, Communications and Fulfilment tracking, Cross Partner/Location indent strategy planning and executiono Incident and Escalation management for Internal and External stakeholderso Partner invoicing management Reconciliation, submissions and payment processingo Partner Audit governance Conducting Operational and Contractual audits across partners, Governance of InfoSec audits, etc As the Partners operate across different locations Pan India, this role may require travel, as and when necessary Role holder will not manage the day to day partner operations for these Outsourced Partner Centres He/she will be the relationship lead and will be required to collaborate with respective Internal and External stakeholders This is a Centralized high impact Role and key aspect will be to work horizontally with peer groups and seniors to drive the agenda

Required Qualifications and Experience * MBA or Bachelor Degree or Equivalent in related field required Preferred Experience & Skills Over 10 years of relevant experience in financial services with minimum 6 to 7 years managing Customer & Partner relationships and Business Solutioning, Partner due diligence & Transitions Experience in financial products & high-volume outsourcing operations Strong program management and project planning skills with capability to provide leadership and oversight to highly matrixed teams Manage the transition program/project to achieve scope, schedule and cost Hands-on with Transition Project Planning, Risk and Issue Management and Quality Assurance Ability to interact with cross functional stakeholders across Internal and External teams Relationship Management, Operational Risk Management, Know-how of Analytics (Good to have), Performance Management, Service Excellence and Customer (Internal & External) Experience Focused Excellent interpersonal, oral and written communication skills required Problem solving and Decision-making skills Experience of coaching, mentoring, developing others and motivation skills Computer literacy (word processing, spreadsheets and database applications) Must be well organized, demonstrate initiative, and able to manage multiple projects Ability to adapt in a dynamic and fast-paced environment Maintain document control and data integrity Strategic thinker with the ability to link change initiatives to Business growth objectives

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Cost Accounting/ ICWA
Salary : As per Industry Standards
Deadline : 06th May 2020

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