• L3 Voice Engineer - AIS Jobs in Gurgaon,India

  • BRITISH TELECOMMUNICATIONS PLC

Job Description:

Working knowledge of Voice recording platform (Verint V111, V15)

Working knowledge of other call center adjuncts (Cisco Appspace, Egain)

Having knowledge of Version/IOS upgradation, implementation of smaller projects

Professional Skills

Proven ability to manage own workload, priorities & deadlines and to work independently without supervision

Very strong written and oral communication skills and should have interacted with clients

Strong analytical skills

Positive attitude

Very well organized

Able to multitask effectively

Have excellent time management, task planning and prioritization skills

Able to adapt quickly to changing client requirements

Ability to build strong relationships with clients and team members

Why choose us

We value different perspectives, skills and experiences Were creating an inclusive working culture where people from all backgrounds can succeed Thats why we welcome applications from all parts of the community

L3 Voice Engineer - AIS

Our purpose is to use the power of communications to make a better world For each other, for our customers, for society and our communities We need you to help us do this

Why this role matters

What youll be doing

The primary purpose of the Voice Specialist is to provide technical support on such network and voice appliances as call managers, communication servers, call center systems, voice applications, voice gateways, voice gatekeepers, IP phones, desk phones and softphones

Configuration and troubleshooting experience on CISCO and AVAYA Products, Deploy, configure and maintain a variety of voice technologies Coordination with other tower teams for issue resolution (if required)

Provide Tier 2 and 3 operational support for deployed technologies such as PBXs, mobility servers, voicemail systems, toll bypass gateways and other network infrastructure, operating converged (voice/video/data) networks, including support for CoS, QoS and related quality of service parameters over MPLS backbone, WAN and voice circuit experience in VoIP environment Monitor, troubleshoot, and escalate production problems affecting the voice network and applications systems infrastructure

Well also need to see these on your CV

Experience

7-10 years experience providing Voice network operations support in a mid to large sized organization

Required Certification - CCNA Voice, CCNP Voice, CCIE

Preferred Certifications - CCNP Voice

Required Skills

Cisco Product Suite Call Manager (CUCM), Contact Center Enterprise (UCCE), Voice Gateways and related products

IP Telephony protocols like SIP, H323, MGCP, RTP, RTCP, VXML, and different Codecs and so on

Knowledge in the following areas Call Control, Multimedia Contact Centres, Call Scripts, IVR Scripts, CISCO Unity Connection integration with CUCM

Configuring CUBE/other ISR series Routers with full voice/VOIP functionality, Configuring analogue gateways (VG 224) and ports

Configuring T1/E1 on gateway, Configuring translation pattern, route pattern, Configuring Hunt group

Configuring call handler and distribution list in unity connection, Configuring IP phone, CIPC, CUPC and Jabber

CUCM integration work understanding with Microsoft Lync, Configuring ATA 186 Using SCCP with Cisco Call Manager

Configuring voice mail for the users, Configuring speed dial and abbreviated dialling, Configuration via bulk administration

Troubleshooting call routing, DTMF issue, Monitoring via RTMT, generate trace and should have the capability to understand

Troubleshooting analogue FAX issue, Troubleshooting CSS and partition issue, Troubleshooting call forwarding and voice mail forwarding issue

Troubleshooting MWI issue, Troubleshooting voice mail notification issue via email, Resynchronize unity connection with LDAP,

Able to implement a UC network, given a design document and customer requirements

Ability to grasp complex design concepts quickly and understand

Good knowledge of Cisco UCCE and CVP product line and technology

Ability to troubleshoot implementation problems during migrations

Flexibility in working hours as some migrations will require weekend and after hours work

Very good knowledge of Cisco UCCE, CVP and UCCX product line and technology

Experience in implementing a UCCE network, given a design document and customer requirements

Experience in ICM scripting and deployment

Generate standard project documentation including UCCE Low level design, Network Diagrams, WLIs, etc

Generates voice network configurations from Low Level Design for complex environments

Performs analysis and diagnosis of complex UCCE networking problems

Client-facing skills to include cross-functional influence, external and internal consulting/partnering

Vendor Management and co-ordination

Drive outcome based delivery model, build customer success stories, socialize and help team replicate successful delivery models

Additional desirable technical skills

Working knowledge of Voice recording platform (Verint V111, V15)

Working knowledge of other call center adjuncts (Cisco Appspace, Egain)

Having knowledge of Version/IOS upgradation, implementation of smaller projects

Professional Skills

Proven ability to manage own workload, priorities & deadlines and to work independently without supervision

Very strong written and oral communication skills and should have interacted with clients

Strong analytical skills

Positive attitude

Very well organized

Able to multitask effectively

Have excellent time management, task planning and prioritization skills

Able to adapt quickly to changing client requirements

Ability to build strong relationships with clients and team members

Eligibility Criteria

As per IJP Guidelines

If you have an active PIP/Disciplinary sanctions then you cannot apply for a role internally for the duration of that sanction In circumstances when you are in a disciplinary process but the outcome hasnt been reached or there is an active appeal then you can apply, however, the Offer could be withdrawn if, subsequently, youre issued with a sanction or your appeal is unsuccessful It is the responsibility of an applicant to not apply to IJP in case if they are on an active PIP/ Disciplinary case/ Warnings or sanction If such an applicant is found to have applied for a role, then, strong disciplinary action will be taken against that applicant

Why choose us

We value different perspectives, skills and experiences Were creating an inclusive working culture where people from all backgrounds can succeed Thats why we welcome applications from all parts of the community

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Network Administration
Salary : As per Industry Standards
Deadline : 18th Feb 2020

Key Skills:

Company Profile:

Company
BRITISH TELECOMMUNICATIONS PLCarfix

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