• L3 Support Engineer Jobs in Ukraine

  • Ukraine
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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Line of Business

Financial Services


L3 Support Engineer, Kiev

Project Description We build the platform, which supports client onboarding in global financial institution This platform includes processing of onboarding requests as they flow from Clients to Sales to Operations and to downstream processing functions Application functionality is decomposed into business process management, business rules/workflows configuration, reporting / dashboards and workload management functions eg work prioritization, SLA management, notifications etc
Technically solution includes BPM engine, rules engine, reporting engine, metadata configuration components; most of these components are exposed via end-user facing interacting web applications The platform is used by both external and internal users, it is mission critical as part client experience upgrade roadmap There is a potential to develop machine learning and process mining solutions as add-ons to the platform, given the delivery of planned features is on target

Responsibilities You will be part of team which will
- Troubleshoot day-to-day user issues on all environments
- Handle escalations to other teams as appropriate
- Plan & coordinate infrastructure activities
- Plan & execute UAT/PROD releases
- Create CHG tickets as per Change Management regulations to coordinate UAT/PROD releases
- Maintain up-to-date monitoring on all applications, create/modify alerts to suit the app requirements
- Train Prod support on issues

You personally will be
- Solely responsible for operations and support of an online tool workflow and questionnaire builder, used by a globally distribute group of users
- Serve as a primary - direct and personal - contact point for any technical and usage questions and issues
- Intimately familiar with the application code-level design and implementation
- Expert in the application functionality

Skills Must - Good English and communication skills
- Experience work with Java applications (setup, maintenance, support, troubleshooting)
- Shell-scripting, basic commands on Unix
- Working with SQL scripts (writing, understanding errors)
- Basics of Networking protocols
- CI tools (Jenkins)
- Jira, SVN
Will be good to know
- J2EE development background is a strong plus
- JavaScript
- Mongo DB
- uDeploy

Nice to have - Banking Domain

Languages English Upper-intermediate



Office Address

Vatslava Gavela blvd 6-z, Business Center PREMIUM, 03067, Kyiv

Work Type

Technical Support (SL2/SL3)

Ref number


Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 18th Feb 2020

Key Skills:

Company Profile:


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