• L1 NOC Engineer( Contract staffing, 1 year duration) Jobs in Pune,India - 23838503

  • SAL School of Architecture

Job Description:

Duration of contract is 1 year

Detail of the activity to be performed by NOC engineer

3 2 1 Fault management

The main activities under the scope of - Fault management shall be as follows

24X7 Monitoring of the Network Elements on EMS

Alarm management and resolution

Reactive Problem Management (Calls from Service Desk/ Customer Team)

Coordination with field team to resolve issue

Coordinate with Network/ Infra team to resolve issues outside the purview of ALU IP network

Open ticket with ALU TAC and work with TAC for resolution

Escalate/ Inform Customer, ALU and other teams per defined escalation matrix

Close fault tickets after confirmation from customer

3 1 1 Configuration management

Following activities are in the scope of Service provisioning

Network Provisioning Any provisioning activity on the network element

Provisioning of New Services (L2, L3 VPN) as per MOP

Routine backup of the configuration etc

Software upgrade of Routers

Reports as per Customer requirements

3 1 2 Performance Management

Following activities are required to be carried out under the performance management

Performance reports on agreed frequency (Daily/ Weekly/ Monthly Dash boards as per agreed format)

Inventory Report from EMS/ NMS in agreed format and frequency

Network performance and statistics Data

Capacity Planning and Augmentation

3 1 3 Change Management

Following activities will be performed as part of Change Management

Understand Change requirement and Initiate Change Management process

Implement changes as per MOP

Fallback process shall be part of MOP and will be followed if required

Change Management report

3 1 4 Transition

Post completion of project, NOC activity will be transition to customer team Following activities will be performed as part of this exercise

Documentation of Process, flows, SOP followed during project

Associate customer team in NOC activities for smooth handover

Share learning s and provide on job training to customer team

Profile Summary:

Employment Type : Full Time
Eligibility : B.Tech/B.E. in Computers
Industry : Strategy / Management Consulting Firms
Functional Area : IT Software - Telecom Software,
Role : Software Developer
Salary : Not Disclosed
Deadline : 15th Apr 2020

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