• L1 Manager - Application Support Jobs in Hyderabad,India

  • EsoTeky Solutions Private Limited
  • Save Job
  • 10 - 19 Years
  • Posted : above 1 month

Job Description:

Hiring L1 Manager to lead Application team with one of our client based out of Hydeerabad

Primary skills required for this profile are

- Total 10+ years of IT experience and must of experience in managing team size of 15 to 50 People

- Excellent Communication skills

- Must have experience in Client interaction, Monitoring & Resolution issues in high level within defined SLAs

- Drive Root Cause Analysis, Impact Analysis

- Should able to handle L1/L2/L3 Application Support team/other teams

Technical skills

- Good to have exposure to Application support

- Splunk/any similar monitoring tool will be good Ability prepare queries, dashboards, alerts and other monitoring activities

- Exposure in Azure/any similar cloud applications

- Knowledge in windows server

- Technical back ground must be in Azure, Salesforce or similar ticketing tool applications

- Email, chat or voice support

- Expertise in Microsoft azure, monitoring services and servers, debugging using AI and various other monitoring activities

- Knowledge on PowerShell

- Knowledge of App Dynamics & Application insights

- Ability to participate and actively involving and drive in triage meetings which participate by stake holders and technical team

- Ability to learn new tools for application monitoring

- Multi-tasking and adaptable

SHIFT Ready to work any shifts 24 x 7 Rotational Shifts, the project demands night, afternoon and week end shifts

Job Location Hyderabad

Job Mode Permanent

Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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