• Key Account Manager - Modern Trade & eCommerce - Food Startup Jobs in Mumbai,India - 23859976

  • Matrix Partners India

Job Description:

Key Account Manager - Modern Trade & eCommerce & Alternate Channels - Food Startup

Reporting Sales Head, India

Overall Responsibility

Key Account Manager job entails providing information about the products and services of the company to the clients in order to increase the company sales and to develop or maintain long term relationships with the existing and prospective clients KAM will work with the Sales Head to develop sales programs and strategies to attain annual budget targets In addition, the KAM assists in the development as well as in execution of sales programs, specifically focus accounts selling and channel partner visits

Key Tasks and Responsibilities

- Establish strong relationship with key strategic accounts as a representative of the organisation and lead long term strategic customer business planning to achieve future growth expectations

- Accurate customer business planning to deliver on detailed budgets and selling in targets

- Develop strong Ecommerce management capability of the team

- Lead Key E-commerce partner accounts that account and develop strategic customer business plans that will drive sales growth

- Develop holistic understanding of market trends, a strong relationship with focus accounts and executing trade initiatives to optimize sales opportunities

- Deliver an accurate sales forecast on piece level for a 12 month horizon for each specific customer and translate into sales

Critical Metrics

- Sell In & Consumer Sales - how precise are we in estimating and delivering on our sales objectives

- Execution Bias -How good are we selling what we forecast

- Customer Pulse and Customer Business Planning- How good are we at understanding the customer business and using that knowledge to build and execute a customer business plan that is fully aligned to the overall SBU strategy and marketing objectives

Market Management

- Exceeding or meeting personal sales targets while demonstrating a solid customer focus

- Initiating and leveraging sales opportunities with the existing and prospective customers while developing and maintaining key clients

- Tracking competition activities wrt product, pricing, trade & brand promotions offered, credit facilities, new launches in the territory and timely feedback to the management

- Prepare and share the weekly sales call plan, daily working reports, monthly primary and secondary report

- Managing and prioritizing sales leads developing new accounts through analysing, exploring, networking, and referrals

- Liaise with Customer service and Supply chain for day to day order management

- Liaise with finance teams for claims and credit tracking

- Maintain and constantly update the end customer wise database

Skills requirement

- Exceptional skills of customer service

- High Intent of getting things done

- Strive for excellence Strong commitment to improve things every day

- Seek continuous feedback to deliver most optimal solutions

- Strong team player Works well with cross functional team members

- Self-motivated and stays focus on targets and end goals

- Proactive and self-controlled work ethic; Self-starter

- Able to prepare and deliver efficient customized sales proposals and presentations to professionals at senior and mid-management levels

- Good written and verbal communication skills

- Proficient level computer skills including Ms Word, PowerPoint, Excel, Outlook

- Excellent communication and negotiation skills

Experience Requirement

- Bachelors degree or above - Masters degree is desirable

- 2-3+ years experience from consumer facing brand (FMCG) in Key Account management role

- First-hand experience with marketplace e-com platforms in India - either from brand principals side or vendor/merchant management side

- 3+ years experience in selling and negotiation

- Team Leadership - as the most senior e-commerce member of the organisation, the position sets the strategic direction of the customer team, and is responsible for the development and well-being of team members

- Advanced English and Hindi level is necessary

- Good understanding of the specific market environment and food industry knowledge

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 20th Apr 2020

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