• Junior Support Engineer - PLM / MAN Jobs in Hungary - 25330749

  • SAP Labs Pvt Ltd
  • Hungary
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

City Budapest, BU, HU

Company SAP

Requisition ID 238096
Work Area Customer Service and Support
Expected Travel 0 - 10 PERCENT
Career Status Professional
Employment Type Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

PURPOSE AND OBJECTIVES
Do you demand the best from your professional career Are you inspired by excellence At SAP, you will have the power to make a real impact As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better
As a Support Engineer, you trouble-shoot and solve incoming customer problems that are reported online through the customer service system at SAP This task regularly involves liaising with development teams By utilizing teamwork, knowledge databases, problem simulation, and remote work on customer systems, you will collaborate to resolve issues while achieving excellent customer satisfaction
The SAP community of employees, partners and customers is vast - the SAP Community Network (http//scnsapcom) has over 25 million members
The worldwide Product Support team of ~3000 is committed to the success of our customers through outstanding technical support We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer We measure our success by customer satisfaction
Make a difference - become a member of the SAP Community and help the world Run Better

Area of Expertise
SAP Product Lifecycle Management and Manufacturing

The SAP Product Lifecycle Management (SAP PLM) applications provide you with a 360-degree-support for all product-related processes - from the first product idea, through manufacturing to product service SAP PLM gives organizations the unique ability to perform their essential business processes with modular software that is designed to work with other SAP and non-SAP software Organizations and departments in all sectors can deploy SAP PLM to address specific business challenges on their own timelines

The Product Support DC PLM MAN team in Budapest supports our customers in the application areas
Lifecycle Data Management (LDM)
Material Requirement Planning (MRP)
Quality Management (QM)
Shop Floor Control (SFC)
Manufacturing (MFG)
Industry specific solution for the Automotive Industry
Industry specific solution for the Oil Industry
EXPECTATIONS AND TASKS
Among other responsibilities, you should expect to do many of the following
Investigates, analyze complex, real world, unique problems; and resolve critical system issues for Enterprise level Fortune 500 companies
Think independently and apply effective problem-solving skills
Technical problem solving Debugging (ABAP, ABAP OO) of business processes
Work and talk with colleagues and customers from all around the world
Recommend known technical solutions and develop workarounds for corrective action
Properly document communications and actions for customer issues in our CRM system
Use SAP and third-party Tools to diagnose problems directly on customer systems
Contribute regularly to the internal and external Knowledge Base
Participate in After Hours Support & Weekend shifts as scheduled
Master SAP software that is being used by industries, governments and multinational companies
Join the global SAP Family and become an ambassador for the Support Organization
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Required Education, Competencies and Skills
University degree or College diploma program in Computer Science, Business, Technology, Mathematics and Engineering or related areas Strong IT affinity is a must
Excellent communication and customer service skills
High proficiency in English (spoken, written and customer management)
Ability to assess, research, and troubleshoot while collecting information about customer issues
Having programming skills is preferred
Depending on the product, programming skills in JAVA, good understanding of Relational Databases (eg Oracle, SQL Server, DB2), proficiency in operating systems (Unix/Linux/Windows) is highly preferred
Knowledge of logistics and production processes is an advantage
Excellent analytical skills
Open and professional communication style
Strong team player who learns and adapts quickly
Enjoy and derive satisfaction from direct interfacing with customers
German language skill is of advantage

WORK EXPERIENCE
Desired Work Experience
Fresh graduates are welcome
Experience in IT Support is of advantage
Experience with ERP Systems is of advantage

WHAT YOU GET FROM US

Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

SAPS DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment Manufacturing Engineer, Engineer, ERP, Quality Manager, Database, Engineering, Technology, Quality

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 06th Jun 2020

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