• Junior SAP Technology Support Engineer , Jobs in Romania - 23778180

  • SAP Labs Pvt Ltd
  • Romania
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Junior SAP Technology Support Engineer, HEC team Job

City Bucharest, B, RO

Company SAP

Requisition ID 216924
Work Area Information Technology
Expected Travel 0 - 10 PERCENT
Career Status Student
Employment Type Limited Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

HANA Enterprise Cloud Delivery runs the SAP Cloud powered by HANA and is responsible for services and support for operations of customer business systems and applications embedded in an international delivery approach

Beside day to day administration we are part of strategic projects for new technologies as reference for SAP customers

The HEC Delivery Team is currently located in Germany, India Mexico and Hungary and is now expanding its operations and support team to Romania

HEC Delivery has 24/7 responsibility for incident Priority 1 and Priority 2 handling, escalations, problem management and continuous improvement It is also the interface to SAP Active Global Support and to Customer Operation Control Centers Service and Demand Management for Tools & Processes used inside HEC organization Interface to various SAP development units, mainly Cloud Lifecycle Management tools

For our HEC Delivery location in Bucharest we are looking to build a new team of SAP Technology Consultants to support the SAP Cloud powered by HANA for customers across EMEA


As an SAP Technology Support Engineer you will

Work in shifts which may include weekends or public holidays as required by the project
Deliver 1st and 2nd level support consulting services
Be in direct contact with the customer via phone, email or ticketing system
Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes
Operate SAP technology based system landscapes to achieve ambitious SLA requirements
Work in alignment with the company procedures to ensure an efficient and quality service
Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
Create and implement change request documentation


Bachelor or Master Degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
Certification in SAP BASIS is an advantage (if not, should be able to complete the certification)
Knowledge of enterprise-level applications and understanding of Global Delivery model


Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role
SAP BASIS Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc,
Technically fluent in Databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA ) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)
Experience in Performance tuning, Technical reviews and Audits
Knowledge of High Availability/Disaster Recovery Strategy
Knowledge of SAP Technologies; eg SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services


Experience in communication with customers and managing expectations
Strong customer focus and service minded
Strong communication and networking skills
Good analytical and solution oriented thinking
Good team player and ability to work effectively in international and virtual teams
Continually develop SAP solution core skills and business knowledge based on accumulated experience;
Able to provide knowledge transfer from certain technology areas
Proactive in learning and highly self-motivated
Proficiency in written and spoken English
German is an advantage


Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment Technical Support, SAP, ERP, Engineer, Electronics Engineer, Technology, Engineering

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Apr 2020

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