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Job Description:

Junior Client Services Consultant

Job ID # JR74562
Functional Area Client Services
Position Type Full-Time Regular
Education Desired Bachelors Degree or equivalent

Primary Location RS-Belgrade-Belgrade Bulevar Milutina Milankovica 136b-4160
Secondary Location(s)

Travel Percentage 000
Relocation Provided No

Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun

About the role

The Client Services Consultant takes responsibility for the support of the live software systems for one or more FIS clients Working with team members from a variety of groups within the organization, the Client Services Consultant is responsible for processing Client requests and issues in a timely manner The Client Services Consultant has the responsibility to build and maintain the day-to-day Client relationship by means of daily interactions and participation in planning of the Risk Infrastructure work with the client

The job involves owning and maintaining processes and data structures on live servers, researching and replicating software and hardware issues, implementing workarounds and driving issue resolution The tasks involve general Windows administration, database configuration, scripting and general problem-solving techniques The work also involves documenting findings and resolutions and communicating them to our clients
The role involves occasional travel

What you will be doing

Work with the Client and FIS application consultants to plan software releases from inception to deployment
Research and replication of software and hardware issues
Determine workarounds and issue resolution
This will require a detailed analysis of the business user requirements and workflow processes
Collection and analysis of stats and data relating to performance
Build and maintain a good relationship with the Clients teams

What you bring

M Sc in Computer Science, Industrial Engineering and Management or similar engineering degree
Experience of supporting live systems or other experience of working with and troubleshooting software in a business setting
Microsoft Windows, Microsoft Office, especially Excel and Word (Advanced level)
SQL Server
Strong mathematical background, including basic statistical analysis (Mean, Standard Deviation)
Communication, client focus, planning, prioritizing and organization of work
Fluent in spoken and written English

Added bonus if you have experience with

Financial markets knowledge (especially Credit and/or market risk)
Experience of network support and troubleshooting, multi-server distributed systems
Microsoft IIS, Sybase/Oracle, XML
Web, VBA or Script Programming
Active Directory

What we offer you

A work environment built on collaboration, flexibility and respect
Competitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing (including private healthcare, 27 days of vacation, work from home 4 days per month, etc)
Varied and challenging work to help you grow your technical skillset

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries Our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

FIS is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis

As part of the selection process this role may require an assessment to determine suitability

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

Key Skills:

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