• United Kingdom, Uk
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

AstraZeneca is a global, bio-pharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the worlds most serious diseases At AstraZeneca, were proud to have an outstanding workplace culture that inspires innovation and collaboration Here, employees are empowered to express different perspectives - and are made to feel valued, energised and rewarded for their ideas and creativity

Science & Enabling Units IT actively partners with business partners to deliver cutting-edge IT capabilities to fulfil AstraZenecas bold ambition of delivering life changing therapies to patients Our ambition is to provide outstanding expertise and leadership in technological solutions, BI Analytics and Information Delivery that empowers our Science and Enabling colleagues in the field and accelerates and improves strategic decision-making for a diverse range of partners We engage with some of the most exciting business areas within AstraZeneca and is faced with solving for a variety of complex business and IT challenges

In the role you will take care for the provision of excellent IT service to the business You are responsible for management of the service portfolio, road-map and all service activities; ensuring that the services meet their purpose, delivered in accordance with Service Level Agreements and maintained in line with evolving business requirements You will also take part in improving existing services and ensuring that new services are developed and implemented business requirements We work multi-functionally across global teams of business partners, developers, partners, offshore support teams and vendors to successfully deliver continuous improvement and value!

This candidate will have the opportunity to demonstrate leadership in maturing the service model and processes and through looking for ways to drive efficiency and quality from existing on-shore and off-shore resources The first 12 months in role we will be focused on developing capabilities and supporting AstraZenecas shift to customer centric service delivery Candidates should expect a collaborative, exciting, challenging, and fast-paced environment!

A drive and passion for improving the service experience for end-users and getting it right in IT operations is key to the role You will be self-starters with strong organisational skills, expertise in ITIL service management and people management This is an exciting opportunity to run and transform critical business services across AstraZenecas global footprint

Accountable End-to-end delivery of services across business capabilities
Portfolio and life-cycle management of service portfolio aligned to IT strategy, architecture, road-maps, budgets, business priorities, and business processes
Acting as a single point of contact for service matters across the relevant portfolio

Responsibilities Dedicatedly identifying and delivering continuous service improvement within the finance portfolio and contributing to improvement initiatives across the entire Team
Contributing to ways of working and operation of processes within AstraZeneca IT
Management of Total Cost of Ownership (TCO)
Management of Service Improvement Requests
Application risk management, along with communicating and agreeing the aggregated risk position with the IT Capability Lead and business sponsor
Matrix management of multiple offshore Operational Service Managers across functions; to ensure services are delivered and continually improved to the expected levels
Execution of application decommission (BC, execution and benefits realisation) including where appropriate the removal of service components
Transition and design of new services through projects and BAU
Act as critical issue point for key service support processes, including Incident Management, Problem Management and owning the changes
Management of relationships and communications with senior partners
Service performance reporting within IT and the business; including SLA and metrics
Lead compliance with GxP/SoX to ensure control frameworks and testing are in place and AstraZeneca remains compliant
Balance relationships with internal and external suppliers, serving as the main contractual lead representing AZ to external supplier organisations
Continually review and drive supplier performance, ensuring contracts are fit for purpose
Negotiation and agreement of licensing deals, where appropriate using SMEs within IT and Procurement for support
Maintain and apply knowledge of application technologies and industry trends/changes external to AstraZeneca

Education, Qualifications, Skills and Experience


Degree level education (Information Technology or similar)
Service management & IT support experience
Ability to interpret & communicate technical information into business language e Partner relationship management
Customer satisfaction focus combined with strong written & verbal communication skills
Ability to work independently and balance complex & ambiguous situations
Dedicated & results-oriented

Desirable Prior experience working in Pharmaceutical or Healthcare industry IT environment
ITIL v3 Foundation qualified
Understanding of finance, human resources, legal, global sustainability, corporate affairs domains

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 19th Jul 2020

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