Job Description:

Role purpose

The Application Support Junior Analyst is responsible for the application support of Travelexs applications The primary purpose of the role is to ensure SLAs are met by resolving incidents and work requests within agreed time scales, performing root cause analysis of faults and pro-actively identifying issues within the application code by monitoring application logs

Key accountabilities

Technical activities

Investigation and resolution of Incidents within agreed SLAs
Ownership and coordination of issue resolution across multiple teams such as third party package vendors, Travelex in-house development teams and Travelex infrastructure teams
Maintaining the support knowledge base of standard fixes / issue remediation work instructions
Continuous improvement of Travelex application support standards and processes
Proactive Problem Management, analysing support metrics and identifying root causes

Experience and personal qualities

Working Hours

Relationship management

Identify, recognise and acknowledge IT management and stakeholders
Establish communication channel with relevant stakeholders


Excellent written and verbal communication skills
Excellent listening and interpersonal skills
Logical thinking with a high focus on attention to detail
Ability to conduct research into systems issues and products as required
Ability to communicate ideas in both technical and user-friendly language
Ability to work effectively with individuals in remote locations


Experience in production application support or IT support experience
Understanding of programming with stored procedures
Understanding of databases, data models, triggers
Understanding of troubleshooting large integrated systems and databases
Experience with transaction handling strategies
Experience understanding and application of persistence strategies
Experience of Java, Web services, Apache/tomcat SQL Server
Experience of working in Production Services team
Experience with IT operational aspects of software development including build management and software configuration management
Experience in knowledge and hands-on experience with open source technologies and emerging technologies
Experience in problem solving skills with the ability to work under pressure to deliver to deadlines while managing multiple priorities
Team player who is willing to work outside immediate team to deliver organisational goals
Working knowledge of software configuration management, schema management and deployment strategies

Should be ready to work in shifts (24x7 setup)

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking, Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 12th Aug 2020

Key Skills:

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