• JP Morgan Chase - Associate - Human Resources - Employee Relations Jobs in Bangalore,India

  • JP Morgan Chase

Job Description:

Designation GPS ER - Case Manager

Location Mumbai

LOB Overview

Join Global People Support (GPS) and help lead part of an innovative and evolving Employee Relations (ER) team, who helps JPMorgan Chase & Co managers across the globe build their people management skills, deliver a great employee experience and fulfill the JPMorgan Chase & Co business principles all while being an employee advocate

General Job Responsibility

- Reporting to the GPS ER Investigations Team Manager, this GPS ER Investigations Case Manager will be a part of an experienced GPS ER Professionals who conducts and facilitates complex, sensitive and time-critical ER Investigations

- S/He will also partner with HR colleagues and Business Managers to implement appropriate strategies, plans and interventions to develop and/or maintain a high performing work environment

Key Responsibilities

- Consults on complex ER matters, providing effective advice, resolution and remediation

- Documents investigative path, recommendations, and resolution Writes investigative summaries in a clear, concise and legally defensible manner

- Conducts climate assessments by leveraging inclusive investigative skills to identify underlying issues

- When appropriate, engages control partners including but not limited to the Global Securities and Investigations, Legal, Compliance, and HR colleagues within GPS and Corporate Employee Relations to assist in resolving serious work situations

- Executes on a robust risk and controls agenda

- Provides ER Learning session and reporting to address emerging trends and issues

- Performs other similar functions

Business & HR Acumen

- Knowledgeable of HR practices, understanding of financial impact of HR decisions, knowledge of the financial services industry, and a global mindset to drive JPMorgan Chase & Co business performance

- Knowledgeable of Asia Pacific employment and labor laws

- Knowledge of full range of ER practices; performance development & corrective action support, code of conduct investigations, workplace issues and conflicts including management practices concern, disputes and appeals, etc

- Expert knowledge of ER, arbitration & mediation, legal proceedings/due process, fair employment practices, Affirmative Action, etc

Consulting & Advising

- Consults and partners with stakeholders to accurately diagnose issues and provide advice and solutions that maximize business results

- Strong investigation/consulting/problem resolution experience with demonstrated ability to influence all employee levels from front line to senior leaders

- Able to quickly size up a complex people/business situation, sort through the facts, develop alternatives and make sound recommendations Serves as an escalation point

- Provides insight to clients to assess issues/potential risks and recommends actions to reach balanced solutions Challenges clients to question assumptions & think through problems

- Adjusts readily to multiple demands, shifting priorities and rapid change

- Problem Solving/Decision Making & Risk & Controls

- Identifies issues using critical thinking, data analytics and judgment to make fact based decisions and recommendations

- Demonstrates and promotes expected risk/controls behaviors by holding self and others accountable to operate within established procedures/parameters and to proactively prevent and/or address risk and control issues

- Able to quickly review a highly sensitive situation, sort through fact and emotion Can assemble the full story by pulling together facts, information and opinions from a variety of sources while maintaining relationships

- Utilizes critical thinking and analytical skills regularly to identify issues and trends, develop solutions and/or recommendations to address root cause and mitigate further risk to the firm

Change/Project Management

- Identifies the need for and serves as a facilitator of change and innovation by using influence, an operational mindset and effective project management skills to promote engagement and participation

- Uses project management skills to drive change plans and other initiatives with a focus on progress and results

- Leads complex organizational change by coaching stakeholders on the importance of consistent messages and behaviors

Minimum Qualifications

Education/Experience Requirements

- Bachelors Degree in Business, Human Resources Management, Law or any related courses

- 8+ years of HR experience in the financial services/ BPO industry which includes advising on employee relations matters

Knowledge and Skill Requirements

- Detailed knowledge of employment laws and regulations

- In-depth expertise of policies/procedures and business practices

- Experience working with multiple partner groups including but not limited to Legal Counsel & Compliance professionals

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 14th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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