• Jobs in Direct Bank Virtual Phone Banking Officer Jobs in Mumbai,India - 25724323

  • Hy Fly Consultancy
  • Save Job
  • 1 - 6 Years
  • Posted : above 1 month

Job Description:

  • Job Designation Phone Banking Officer 

    This is permanent job on roles of the Banking Industry with fixed salary + high incentives
    Be part of fastest growing digital sales channel in financial services industry


  • Must be excellent communication skills Verbal & Written

  • Good listening skills and strong communication abilities

  • Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts

  • To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customers satisfaction

  • To identify and convert the opportunities for cross selling (banking product) on customers call

  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks

  • Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues

  • Complete the logs specified by the process (End-of-day target)

  • Adherence to Information Security norms & quality process norms

  • To be aware of and comply with any updates about the process

  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

  • Candidate Desire Profile 

  • Must be excellent communication skills Verbal & Written

  • Good listening skills and strong communication abilities

  • Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts

  • Age should be 20-32 years only 

  • Be Confident and willing to learn with a flair for knowledge Possess an upbeat, positive can-do attitude & works with integrity

  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers, managers & customers

  • Team player Candidate must be able to work effectively with all levels of the organization

  • Salary Package 

  • Annual CTC of Rs175 to 350 Lac per annum plus performance based high Incentives

  • Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy)

  • Education Qualification 

  • Minimum Graduate with any stream Or

  • Post Graduate with any stream

  • Job Locations Thane-West (Maharashtra) 

    Fresher Graduates are welcome


    > Handling Inbound calls/ Making Outbound calls to alloted privilege customers
    > Resolving Customers query for their Saving account, Demat Account etc
    > Proactive Updates to customers on their investment opportunities in Mutual Funds, Fixed Deposits, Stock acquisitions, Insurance opportunities etc

    > Excellent English communication required
    > Good Convincing Skills
    > Graduation Compulsory

    > Leading Bank
    > On Bank Payrole
    > Pick up & drop facility provided till nearest station (Coming & Going)

    If you are interested in Above profile call /Miss call / SMS / Whatsaap on below nos

    To resolve complaints assigned within the specified TAT
    Responds to complaints received in the area of Processes, products, agents or any other areas
    Contacts the customers and understands the complaint
    Forwards queries to respective departments and coordinates for supporting evidence or documents
    Follows up and ensures closure
    Communicates on final answer to client and provides details
    Handles an average of 6 7 complaints a day
    Must focus on reduction of repeat complaints ie ensure that the complaint is resolved first time correct 
    Assist Legal and Compliance team in resolving their complaints

    Registers the complaint cases in the complaint management system on a daily basis 
    Job Location Andheri / Thane / Ghatkopar / Goregoan / Vashi / Belapur / Malad 


    Call/SMS/Whatsapp 8169652883 - Dipti

                                        8080702016 - Kanchan

                                        9029420672 - Sarah


    Or email ur resume

    Hy Fly Consultancy

    Free Placement / No Registration Fees

    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend, Banks/Insurance/Financial Services
    Role : Blended Process - Both BPO Type, Telemarketing, Voice P
    Salary : Rs 1.45 - 3.35 Lacs p.a.
    Deadline : 22nd Jul 2020

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